In-Room Dining Supervisor

Four Seasons; أبو العيش; On-site; BHD 6,700 - 10,000; Full time

Job summary

Four Seasons Bahrain Bay is seeking a passionate and detail-oriented In-Room Dining Supervisor to oversee daily In Room Dining operations, ensuring exceptional service standards and memorable guest experiences.

You will supervise in-room dining activities, coordinate with the kitchen and service team, and respond promptly to guest requests, aiming for flawless hospitality and personalized dining.

Qualifications

• 2 years’ experience of relevant experience in a similar role within 5* luxury Hotel.
• Technical education in Hospitality management or service methods is preferred.

Responsibilities

• Supervise the day-to-day operations for the In Room Dining Department in absence of the Manager.
• Ensure the consistency, quality and efficiency of food and beverage service and amenities for the hotel’s guest rooms & suites.
• Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate delivery according to Four Seasons Standards.
• Respond to and anticipate guests’ requests and inquiries, and provide proactive guest satisfaction.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

About The Role

We are seeking a passionate and detail-oriented In-Room Dining Supervisor to join our team. This role is responsible for overseeing the daily operations of the In-Room Dining department, ensuring exceptional service standards, and creating memorable guest experiences.

What You Will Do

Responsible for supervising the day-to-day operations for the In Room Dining Department in absence of the Manager.

To work to ensure the consistency, quality and efficiency of food and beverage service and amenities for the hotel’s guest rooms & suites. To follow the wishes and preferences of our guests.

Answer telephone using courteous, efficient telephone etiquette. Take guest in-room dining orders. Communicate special requests to the kitchen. Coordinate and deliver of orders according to Four Seasons Standards. Respond and answer guests’ requests and inquiries. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

What You Bring

We are looking for an individual who can delightguests by supervising the In-Room Dining experiences through a detailed and guest-focused perspective. You will receive guest requests and communicate directly with the team to deliver the best personal dining experience possible, taking action on guest needs, both expressed and unspoken. Intuition and articulation will be essential in successfully mastering the role.

2 years’ experience of relevant experience in a similar role within 5* luxury Hotel, Technical education in Hospitality management or service methods is preferred.