Housekeeping Supervisor

AccorHotels Middle East; Manama; On-site; BHD 15,000 - 19,000; Full time

Job summary

AccorHotels Middle East is seeking a Hotel Housekeeping Supervisor to oversee daily operations for Room Attendants, Public Areas, and related staff in Bahrain. You will assign schedules, monitor cleanliness across guest rooms and public spaces, and ensure systems for Lost & Found and DND follow brand standards.

Role requires strong leadership, attention to detail, and professional guest service. The position emphasizes team motivation, performance coaching, and safe handling of supplies and

Qualifications

• Strong understanding of housekeeping operations and hotel standards.
• Excellent leadership and team management skills.
• Strong attention to detail and quality control.
• Good communication and interpersonal skills. Ability to handle guest complaints professionally.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Inventory and stock management skills.
• Proficiency in hotel systems (PMS) and Microsoft Office applications.
• Ability to work under pressure and manage multiple priorities.
• Good command of English; additional languages are an advantage

Responsibilities

• Supervise and coordinate the daily activities of Room Attendants, House Attendants, Public Area Attendants
• Assign daily work schedules, room allocations, and special projects according to occupancy levels and operational requirements.
• Ensure all guest rooms, corridors, public areas, and service areas are cleaned and maintained according to brand standards.
• Ensure proper handling and reporting of Lost & Found items according to hotel procedures.
• Monitor DND (Do Not Disturb) rooms and ensure appropriate follow-up procedures are followed.
• Respond promptly and professionally to guest requests, concerns, and complaints
• Lead, motivate, coach, and support the housekeeping team to achieve departmental objectives. Assist with performance evaluations and development plans
• Control and monitor the usage of cleaning supplies, guest amenities, linen, uniforms, and equipment.
• Assist with monthly inventories of linen, guest supplies, and housekeeping materials
• Monitor stock levels and report shortages promptly
• Ensure housekeeping equipment is maintained and used safely and correctly
• Complete daily inspection reports, discrepancy reports, and shift handovers

Skills

Leadership

Communication

Attention to detail

Inventory management

PMS (hotel systems)

MS Office

English proficiency

Tools

PMS

Microsoft Office

Job description

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,Joinus andbecomeaHeartist®.

Job Description

• Supervise and coordinate the daily activities of Room Attendants, House Attendants, Public Area Attendants
• Assign daily work schedules, room allocations, and special projects according to occupancy levels and operational requirements.
• Ensure all guest rooms, corridors, public areas, and service areas are cleaned and maintained according to brand standards.
• Ensure proper handling and reporting of Lost & Found items according to hotel procedures.
• Monitor DND (Do Not Disturb) rooms and ensure appropriate follow-up procedures are followed.
• Respond promptly and professionally to guest requests, concerns, and complaints
• Lead, motivate, coach, and support the housekeeping team to achieve departmental objectives. Assist with performance evaluations and development plans
• Control and monitor the usage of cleaning supplies, guest amenities, linen, uniforms, and equipment.
• Assist with monthly inventories of linen, guest supplies, and housekeeping materials
• Monitor stock levels and report shortages promptly
• Ensure housekeeping equipment is maintained and used safely and correctly
• Complete daily inspection reports, discrepancy reports, and shift handovers

Qualifications

• Strong understanding of housekeeping operations and hotel standards.
• Excellent leadership and team management skills.
• Strong attention to detail and quality control.
• Good communication and interpersonal skills.Ability to handle guest complaints professionally.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Inventory and stock management skills.
• Proficiency in hotel systems (PMS) and Microsoft Office applications.
• Ability to work under pressure and manage multiple priorities.
• Good command of English; additional languages are an advantage

Additional Information

• Work as a team player
• Experience in a 3- to 4-star hotel in the same position