Helpdesk and IT Support Services

Grant Thornton - Bahrain; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

Grant Thornton - Bahrain is seeking an IT Helpdesk and Support specialist to deliver day-to-day technical assistance, manage incidents, and resolve hardware, software, and connectivity issues for users in Bahrain.

You will support Windows environments, Active Directory and Microsoft 365, handle user access queries, and provide onsite help during meetings and events. Strong communication and customer service skills are essential.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or related field.
• Experience in IT technical support/helpdesk with customer service focus.
• Familiarity with Windows environments, AD and MS 365 is preferred.

Responsibilities

• Provide day-to-day IT helpdesk and technical support to users.
• Log, prioritise and follow up on incidents and service requests.
• Troubleshoot hardware, software, network and connectivity issues.
• Install and maintain desktops, laptops, printers and other IT equipment.
• Support Windows, AD, MS 365 and Outlook/email.
• Assist with user accounts, access and permission issues.
• Provide onsite support for meetings and events.
• Escalate complex issues to technical teams when needed.
• Maintain accurate records of issues and solutions.
• Follow ITIL/service management practices.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Bachelor's degree in IT/CS/Engineering

Tools

IT ticketing systems

Microsoft 365

Active Directory

Job description

Position: Helpdesk and IT Support Services
Employment Type: Secondment/Outsourcing
Contract Duration: 1 Year
Location: Bahrain

KEY RESPONSIBILITIES

• Provide day-to-day IT helpdesk and technical support to users.
• Receive, log, prioritize and follow up on IT incidents and service requests.
• Troubleshoot hardware, software, network and connectivity issues.
• Install, configure and maintain desktops, laptops, printers, scanners and other IT equipment.
• Install and troubleshoot operating systems and applications.
• Provide support for Microsoft Windows, Active Directory, Microsoft 365 and Outlook/email.
• Assist with user account, access and permission-related issues.
• Provide onsite technical support for meetings, conferences and events etc.
• Maintain accurate records of reported issues and solutions.
• Follow up with users to ensure issues are resolved and provide timely technical updates.
• Escalate complex issues to the relevant technical teams when required.
• Support IT operations in line with established ITIL/service management and information security practices.

REQUIREMENTS

• Bachelor's degree or higher in Information Technology, Computer Science, Computer Engineering or a related field.
• Previous experience in IT Technical Support / Helpdesk / Desktop Support.
• Experience with ticketing/helpdesk systems and SLA-based support is preferred.
• Strong communication and customer service skills.