IT Helpdesk & Desktop Support Specialist

Grant Thornton - Bahrain; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

Grant Thornton - Bahrain is seeking an IT Helpdesk and Support specialist to deliver day-to-day technical assistance, manage incidents, and resolve hardware, software, and connectivity issues for users in Bahrain.

You will support Windows environments, Active Directory and Microsoft 365, handle user access queries, and provide onsite help during meetings and events. Strong communication and customer service skills are essential.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or related field.
• Experience in IT technical support/helpdesk with customer service focus.
• Familiarity with Windows environments, AD and MS 365 is preferred.

Responsibilities

• Provide day-to-day IT helpdesk and technical support to users.
• Log, prioritise and follow up on incidents and service requests.
• Troubleshoot hardware, software, network and connectivity issues.
• Install and maintain desktops, laptops, printers and other IT equipment.
• Support Windows, AD, MS 365 and Outlook/email.
• Assist with user accounts, access and permission issues.
• Provide onsite support for meetings and events.
• Escalate complex issues to technical teams when needed.
• Maintain accurate records of issues and solutions.
• Follow ITIL/service management practices.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Bachelor's degree in IT/CS/Engineering

Tools

IT ticketing systems

Microsoft 365

Active Directory

Job description

Grant Thornton - Bahrain is seeking an IT Helpdesk and Support specialist to deliver day-to-day technical assistance, manage incidents, and resolve hardware, software, and connectivity issues for users in Bahrain.

You will support Windows environments, Active Directory and Microsoft 365, handle user access queries, and provide onsite help during meetings and events. Strong communication and customer service skills are essential.