Helpdesk and IT Support Services

Grant Thornton Bahrain; Manama; On-site; BHD 8,000 - 10,000; Part time

Job summary

Grant Thornton Bahrain is seeking an enthusiastic Helpdesk and IT Support services professional to provide day-to-day IT assistance within Bahrain. The role covers incident logging, troubleshooting hardware and software, and on-site support for meetings and events.

You will work within ITIL-aligned processes, manage user access, and collaborate with the IT team to ensure timely resolutions and accurate records of issues and solutions.

Qualifications

• Bachelor's degree or higher in IT, CS, CE, or related field.
• Experience in IT Technical Support / Helpdesk / Desktop Support.
• Experience with ticketing/helpdesk systems and SLA-based support preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide day-to-day IT helpdesk and technical support to users.
• Receive, log, prioritize and follow up on IT incidents and service requests.
• Troubleshoot hardware, software, network and connectivity issues.
• Install, configure and maintain desktops, laptops, printers, scanners and other IT equipment.
• Install and troubleshoot operating systems and applications.
• Provide support for Microsoft Windows, Active Directory, Microsoft 365 and Outlook/email.
• Assist with user account, access and permission-related issues.
• Provide onsite technical support for meetings, conferences and events etc.
• Maintain accurate records of reported issues and solutions.
• Follow up with users to ensure issues are resolved and provide timely technical updates.
• Escalate complex issues to the relevant technical teams when required.
• Support IT operations in line with established ITIL/service management and information security practices.

Skills

Strong communication

Customer service

Education

Bachelor's degree in IT/CS/CE

Tools

Ticketing systems

SLA-based support

Job description

Position: Helpdesk and IT Support Services

Employment Type: Secondment/Outsourcing

Contract Duration: 1 Year

Location: Bahrain

Key Responsibilities

• Provide day-to-day IT helpdesk and technical support to users.


• Receive, log, prioritize and follow up on IT incidents and service requests.


• Troubleshoot hardware, software, network and connectivity issues.


• Install, configure and maintain desktops, laptops, printers, scanners and other IT equipment.


• Install and troubleshoot operating systems and applications.


• Provide support for Microsoft Windows, Active Directory, Microsoft 365 and Outlook/email.


• Assist with user account, access and permission-related issues.


• Provide onsite technical support for meetings, conferences and events etc.


• Maintain accurate records of reported issues and solutions.


• Follow up with users to ensure issues are resolved and provide timely technical updates.


• Escalate complex issues to the relevant technical teams when required.


• Support IT operations in line with established ITIL/service management and information security practices.

Requirements

• Bachelor's degree or higher in Information Technology, Computer Science, Computer Engineering or a related field.


• Previous experience in IT Technical Support / Helpdesk / Desktop Support.


• Experience with ticketing/helpdesk systems and SLA-based support is preferred.


• Strong communication and customer service skills.