Guest Experience Supervisor

Westin Hotels & Resorts; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

Westin Hotels & Resorts in Manama, Bahrain, is seeking a full-time front desk position within Rooms & Guest Services Operations. You will process guest check-ins, verify guest identity and payment, set up accounts, and issue room keys according to guest requirements.

Responsibilities include balancing cash, preparing daily reports, and ensuring accurate billing while upholding brand standards. Experience supervising staff is preferred and strong guest service is essential.

Qualifications

• High school diploma or G.E.D. equivalent required.
• 1 year of related work experience preferred.
• Supervisory experience preferred.

Responsibilities

• Process all guest check-ins, verifying guest identity and payment.
• Set up and maintain accurate guest accounts and room keys.
• Balance cash, prepare daily reports, and close transactions.
• Assist management in training and coaching employees; model professional conduct.

Skills

Guest services

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number: 26113131

Job Category: Rooms & Guest Services Operations

Location: Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain,VIEW ON MAP

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Equal Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Westin Brand Statement

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.