Field Service Analyst_Bahrain

SHINE Systems; Bahrain; On-site; BHD 18,800 - 26,320; Full time

Job summary

SHINE Systems is hiring a Field Service Analyst in Bahrain to enhance user relationships and provide software training. Responsibilities include troubleshooting technical issues and developing new use cases alongside analysts.

The ideal candidate should have hands-on experience with Gotham software, training experience, and strong technical troubleshooting abilities. This role requires excellent communication skills and familiarity with DoD and Intelligence missions.

Qualifications

• Hands-on experience with Gotham software.
• Experience training users in software applications.
• Ability to troubleshoot complex technical issues.

Responsibilities

• Troubleshoot technical issues and enhance user experiences.
• Develop new use cases alongside analysts.
• Collaborate with global users for feedback on software features.

Skills

Training experience

Proficiency in troubleshooting technical issues

Strong understanding of DoD, Intelligence, or Law Enforcement missions

Excellent communication skills

Technical knowledge (Python, Java, HTML)

Tools

Gotham

Gaia

Foundry

Job description

Summary

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements

• Hands‑on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS clearance is REQUIRED,SCI eligible

Desired Qualifications

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.