Global Key Account Operations Manager

DHL Group; Manama; On-site; BHD 15,000 - 21,000; Full time

Job summary

DHL Group in Bahrain is seeking a Key Account Operations Specialist to manage end-to-end airfreight operations for major accounts. The role acts as the main operations contact between customers, internal teams, overseas offices, carriers, and brokers, ensuring on-time, compliant, and cost-effective shipments.

Ideal candidates have 3+ years in freight forwarding or logistics, strong English communication, and hands-on knowledge of air and/or ocean freight with proficiency in Excel, Outlook,

Qualifications

• Min 3 years of experience in freight forwarding, logistics, or key account operations.
• Strong operational knowledge of Air Freight and/or Ocean Freight.
• Experience handling strategic or demanding customer accounts.
• Understanding of freight documentation, customs processes, carrier coordination, and shipment milestones.
• Good knowledge of Microsoft Excel, Outlook, Teams, and logistics/transport management systems.

Responsibilities

• Manage day to day Airfreight shipments for assigned key accounts.
• Coordinate bookings, documentation, customs clearance, transportation, and delivery activities.
• Ensure shipments are executed according to customer SOPs, agreed routing, cut off times, and service requirements.
• Maintain ownership of shipments from booking through final delivery and file closure.
• Coordinate closely with overseas offices, gateways, carriers, and local operational teams.
• Act as the primary operational contact for assigned customers.
• Provide timely and accurate shipment status updates.
• Proactively inform customers of delays, operational risks, or service disruptions.
• Provide solutions and alternative routing options where required.
• Maintain professional communication and build strong working relationships with customer operational teams.
• Identify potential shipment issues before they become customer escalations.
• Take immediate corrective action for delays, space constraints, documentation issues, customs problems, or delivery failures.
• Escalate critical issues internally when additional support is required.
• Perform root-cause analysis for recurring operational failures and implement preventive actions.
• Monitor customer-specific and internal operational KPIs.
• Monitor billing readiness, file completion, cost accuracy, and operational exceptions.
• Review recurring service failures and develop improvement actions.

Skills

Strong written and verbal English

Air Freight knowledge

Ocean Freight knowledge

Experience handling strategic accounts

Tools

Microsoft Excel

Outlook

Teams

Logistics/Transport Management Systems

Job description

DHL Group in Bahrain is seeking a Key Account Operations Specialist to manage end-to-end airfreight operations for major accounts. The role acts as the main operations contact between customers, internal teams, overseas offices, carriers, and brokers, ensuring on-time, compliant, and cost-effective shipments.

Ideal candidates have 3+ years in freight forwarding or logistics, strong English communication, and hands-on knowledge of air and/or ocean freight with proficiency in Excel, Outlook,