Global Freight Key Account Operations Lead

DHL Global Forwarding; Manama; Sur place; BHD 18 000 - 30 000; Plein temps

Avantages offerts par ce poste

Global exposure

Career development

Competitive salary

Résumé du poste

DHL Global Forwarding in Manama, Bahrain, seeks a Key Account Operations Specialist to manage end-to-end airfreight shipments for assigned key accounts and to coordinate bookings, documentation, customs clearance, and delivery workflows. The role demands strong coordination with overseas offices, carriers, and internal teams to meet customer requirements and maintain KPIs.

You will own shipments from booking to final delivery, provide status updates, and proactively communicate potential delays

Qualifications

• Min 3 years of experience in freight forwarding, logistics, or key account operations.
• Strong operational knowledge of Air Freight and/or Ocean Freight.
• Experience handling strategic or demanding customer accounts.
• Understanding of freight documentation, customs processes, carrier coordination, and shipment milestones.
• Proficient in MS Excel, Outlook, Teams and logistics management systems.
• Strong written and verbal English communication skills.

Responsabilités

• Manage day-to-day Airfreight shipments for assigned key accounts.
• Coordinate bookings, documentation, customs clearance, transportation, and delivery activities.
• Ensure shipments are executed according to customer SOPs, routing, cut-off times and service requirements.
• Maintain ownership of shipments from booking through final delivery and file closure.
• Coordinate with overseas offices, gateways, carriers, and local operational teams.
• Act as the primary operational contact for assigned customers.
• Provide timely and accurate shipment status updates.
• Proactively inform customers of delays, risks or disruptions.
• Provide solutions and alternative routing options when needed.
• Monitor KPIs and drive continuous improvement in service quality.

Connaissances

Excel

Outlook

Teams

Logistics/Transport Management Systems

Description du poste

DHL Global Forwarding in Manama, Bahrain, seeks a Key Account Operations Specialist to manage end-to-end airfreight shipments for assigned key accounts and to coordinate bookings, documentation, customs clearance, and delivery workflows. The role demands strong coordination with overseas offices, carriers, and internal teams to meet customer requirements and maintain KPIs.

You will own shipments from booking to final delivery, provide status updates, and proactively communicate potential delays