Global Key Account Operations Leader (Air & Ocean)

DHL; Manama; On-site; Confidential; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

DHL Global Forwarding in Manama, Bahrain, is seeking a Key Account Operations Specialist to manage end-to-end airfreight shipments for key accounts. You will coordinate bookings, documentation, customs clearance, and delivery, while maintaining service levels and customer communication.

Join a globally connected team; leverage expertise in air/ocean freight, customer relations, and logistics systems to optimize operations and drive KPI performance.

Qualifications

• 3+ years in freight forwarding, logistics, or key account operations preferred.
• Solid knowledge of Air Freight and/or Ocean Freight operations.
• Experience handling strategic or demanding customer accounts.
• Understanding freight documentation, customs, carrier coordination, and milestones.
• Proficient in Microsoft Excel, Outlook, Teams, and logistics software.
• Strong written and verbal English communication skills.

Responsibilities

• Manage day-to-day Airfreight shipments for assigned key accounts.
• Coordinate bookings, documentation, customs clearance, transport and delivery.
• Ensure shipments follow customer SOPs, routing, cutoffs, and service needs.
• Own shipments from booking to final delivery and file closure.
• Collaborate with overseas offices, gateways, carriers, and local teams.
• Serve as the primary operational contact for customers and provide status updates.
• Inform customers of delays or risks and propose alternatives.
• Escalate critical issues and perform root-cause analysis for improvements.

Skills

Air Freight

Ocean Freight

Key accounts

Freight documentation

Customs processes

Carrier coordination

Shipment milestones

English communication

Customer relationship

Tools

MS Excel

Outlook

Teams

TMS/logistics software

Job description

DHL Global Forwarding in Manama, Bahrain, is seeking a Key Account Operations Specialist to manage end-to-end airfreight shipments for key accounts. You will coordinate bookings, documentation, customs clearance, and delivery, while maintaining service levels and customer communication.

Join a globally connected team; leverage expertise in air/ocean freight, customer relations, and logistics systems to optimize operations and drive KPI performance.