Dark Store Operations Specialist

Delivery Hero; Manama; On-site; BHD 6,000 - 11,000; Full time

Job summary

Talabat, part of Delivery Hero, invites an Associate Operations to lead the end-to-end running of our tMart dark store, ensuring orders are picked, packed, and delivered accurately and on time to delight customers.

Responsibilities include monitoring inventory, organizing stock, coordinating replenishment, and collaborating with riders and cross-functional teams to optimize last-mile delivery and store performance. English fluency is required; Arabic is a plus.

Qualifications

• Proven experience in an operations, fulfillment, or retail role in a fast-paced logistics environment.
• Prior experience in a dark store, warehouse, or last-mile delivery operation is advantageous.
• Familiarity with inventory management systems or WMS tools and the ability to learn new platforms quickly.
• Ability to work in a fast-paced, target-driven environment with high accuracy in order picking and stock handling.
• Understanding of metrics like pick rate, order accuracy, stock availability, and on-time dispatch.
• Knowledge of workflow coordination, shift planning, and continuous process improvement.
• Strong attention to detail and accuracy in order fulfillment and stock management.
• Excellent problem-solving and communication skills to resolve issues and maintain customer experience.
• Fluency in English (written and spoken); knowledge of Arabic is a plus.

Responsibilities

• Execute daily operations of the tMart dark store to ensure efficiency and on-time delivery.
• Monitor and manage store inventory with regular stock counts and replenishment coordination.
• Receive and organize incoming stock, verify deliveries, and maintain a clean store layout.
• Identify and escalate operational issues to minimize disruption and maintain targets.

Skills

Operations experience

Dark store experience

Inventory management

WMS familiarity

Attention to detail

Problem solving

Communication skills

Decision making

English fluency

Tools

WMS tools

Job description

Talabat, part of Delivery Hero, invites an Associate Operations to lead the end-to-end running of our tMart dark store, ensuring orders are picked, packed, and delivered accurately and on time to delight customers.

Responsibilities include monitoring inventory, organizing stock, coordinating replenishment, and collaborating with riders and cross-functional teams to optimize last-mile delivery and store performance. English fluency is required; Arabic is a plus.