Associate Operations

Delivery Hero; Manama; Sur place; BHD 6 000 - 11 000; Plein temps

Résumé du poste

Talabat, part of Delivery Hero, invites an Associate Operations to lead the end-to-end running of our tMart dark store, ensuring orders are picked, packed, and delivered accurately and on time to delight customers.

Responsibilities include monitoring inventory, organizing stock, coordinating replenishment, and collaborating with riders and cross-functional teams to optimize last-mile delivery and store performance. English fluency is required; Arabic is a plus.

Qualifications

• Proven experience in an operations, fulfillment, or retail role in a fast-paced logistics environment.
• Prior experience in a dark store, warehouse, or last-mile delivery operation is advantageous.
• Familiarity with inventory management systems or WMS tools and the ability to learn new platforms quickly.
• Ability to work in a fast-paced, target-driven environment with high accuracy in order picking and stock handling.
• Understanding of metrics like pick rate, order accuracy, stock availability, and on-time dispatch.
• Knowledge of workflow coordination, shift planning, and continuous process improvement.
• Strong attention to detail and accuracy in order fulfillment and stock management.
• Excellent problem-solving and communication skills to resolve issues and maintain customer experience.
• Fluency in English (written and spoken); knowledge of Arabic is a plus.

Responsabilités

• Execute daily operations of the tMart dark store to ensure efficiency and on-time delivery.
• Monitor and manage store inventory with regular stock counts and replenishment coordination.
• Receive and organize incoming stock, verify deliveries, and maintain a clean store layout.
• Identify and escalate operational issues to minimize disruption and maintain targets.

Connaissances

Operations experience

Dark store experience

Inventory management

WMS familiarity

Attention to detail

Problem solving

Communication skills

Decision making

English fluency

Outils

WMS tools

Description du poste

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary:

We’re looking for an Associate Operations to join the talabat tMart team and own the end-to-end running of our dark store operations, ensuring orders are picked, packed, and delivered accurately and on time to delight our customers.

What’s On Your Plate?

Execute the daily operations of the tMart dark store, ensuring efficiency, accuracy, and an outstanding customer experience from order placement to doorstep delivery.

• Monitor and manage store inventory by conducting regular stock counts, flagging low-stock items, and coordinating replenishment to prevent out-of-stock situations.
• Receive and organize incoming stock by verifying deliveries against purchase orders, ensuring correct storage conditions, and maintaining a clean and organized store layout.
• Identify and elevate operational issues, system errors, or delivery exceptions promptly to minimize disruption and maintain order fulfillment targets.
• Collaborate with riders, the operations team, and cross-functional partners to ensure smooth last-mile delivery and continuously improve store performance.

Qualifications

What Did We Order?

Proven experience in an operations, fulfillment, or retail role, ideally within a q-commerce, e-commerce, or fast-paced logistics environment. Strong understanding of order management and store operations.

• Prior experience in a dark store, warehouse, or last-mile delivery operation is a strong advantage.
• Familiarity with inventory management systems or WMS tools; ability to quickly learn new operational platforms and tools.
• Ability to work in a fast-paced, target-driven environment while maintaining high accuracy in order picking and stock handling.
• Understanding of q-commerce or retail operations metrics such as pick rate, order accuracy, stock availability, and on-time dispatch.
• Understanding of operations management principles including workflow coordination, shift planning, and continuous process improvement.
• Strong attention to detail and accuracy in order fulfillment, stock management, and shift reporting.
• Excellent problem-solving skills to identify and resolve operational issues quickly, keeping customer experience at the forefront.
• Good communication skills to collaborate with cross-functional teams.
• Make appropriate decisions, work independently, and communicate clearly and effectively.
• Fluent in English (written and spoken) is required. Knowledge of Arabic is a plus.

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