Associate Operations

Talabat Holding; Manama; On-site; BHD 6,000 - 9,000; Full time

Job summary

Talabat Holding is seeking an Associate Operations to join the tMart team and run our dark store operations end-to-end. You will ensure orders are picked, packed and delivered accurately and on time to delight customers.

You will handle daily inventory, coordinate replenishment, and collaborate with riders and cross-functional partners to improve store performance and customer experience in a fast-paced environment.

Qualifications

• Experience in operations, fulfillment, or retail in fast-paced environments.
• Strong understanding of order management and store operations.
• Experience in a dark store, warehouse, or last-mile delivery is an advantage.
• Familiarity with inventory systems or WMS; quick learner of new platforms.
• Able to work in a fast-paced, target-driven setting with high accuracy.
• Knowledge of q-commerce or retail metrics like pick rate and on-time dispatch.
• Fluent in English; Arabic knowledge is a plus.

Responsibilities

• Execute daily tMart dark store operations for efficiency, accuracy, and customer experience.
• Monitor store inventory with stock counts and replenishment to avoid out-of-stock.
• Receive and organize stock, verify deliveries against POs, ensure proper storage.
• Identify and escalate operational issues or delivery exceptions promptly.
• Collaborate with riders and teams to ensure smooth last-mile delivery and improve performance.

Job description

Role Summary

We re looking for an Associate Operations to join the talabat tMart team and own the end-to-end running of our dark store operations ensuring orders are picked packed and delivered accurately and on time to delight our customers

What s On Your Plate

• Execute the daily operations of the tMart dark store ensuring efficiency accuracy and an outstanding customer experience from order placement to doorstep delivery
• Monitor and manage store inventory by conducting regular stock counts flagging low-stock items and coordinating replenishment to prevent out-of-stock situations
• Receive and organize incoming stock by verifying deliveries against purchase orders ensuring correct storage conditions and maintaining a clean and organized store layout
• Identify and escalation operational issues system errors or delivery exceptions promptly to minimize disruption and maintain order fulfillment targets
• Collaborate with riders the operations team and cross-functional partners to ensure smooth last-mile delivery and continuously improve store performance

Company Description

What Did We Order?

• Proven experience in an operations, fulfillment, or retail role, ideally within a q-commerce, e-commerce, or fast-paced logistics environment.
• Strong understanding of order management and store operations.
• Prior experience in a dark store, warehouse, or last-mile delivery operation is a strong advantage.
• Familiarity with inventory management systems or WMS tools; ability to quickly learn new operational platforms and tools.
• Ability to work in a fast-paced, target-driven environment while maintaining high accuracy in order picking and stock handling.
• Understanding of q-commerce or retail operations metrics such as pick rate, order accuracy, stock availability, and on-time dispatch.
• Understanding of operations management principles including workflow coordination, shift planning, and continuous process improvement.
• Strong attention to detail and accuracy in order fulfillment, stock management, and shift reporting.
• Excellent problem-solving skills to identify and resolve operational issues quickly, keeping customer experience at the forefront.
• Good communication skills to collaborate with cross-functional teams.
• Make appropriate decisions, work independently, and communicate clearly and effectively.
• Fluent in English (written and spoken) is required.
• Knowledge of Arabic is a plus.