Customer Service Representative

Gulf Closures; Capital Governorate; On-site; BHD 15,000 - 21,000; Full time

Job summary

Gulf Closures seeks a Customer Service Representative to understand and care for customers, meeting and exceeding expectations while delivering real solutions. The role emphasizes active customer care, order management, shipment coordination, and data integrity across master data systems.

Key requirements include a Bachelor's in Management, experience with SAP/IBP/APO, and strong Excel skills. The candidate should thrive in a multicultural environment and support regional sales activities.

Qualifications

• Bachelor's degree in Management or related discipline.
• Experience in Customer Service Management, Master Data & Systems (SAP, APO, IBP).
• Experience in Project Team coordination or general team management.
• Experience working directly with multinational partners/customers.
• Advanced Excel skills.
• Product know-how.

Responsibilities

• Active management and customer care.
• Execute forecast management and logistic agreements in day-to-day business.
• Manage orders (Sampling, Standard Sales Orders, Scheduling Agreements).
• Coordinate and organize shipments according to customer requests.
• Manage shipping and customs documents as well as billing.
• Coordinate quality complaints and organize return shipments.
• Support and actively work with S&OP tools (e.g., Forecast Entry via IBP).
• Manage customer stock according to optimized working capital principles.
• Prepare and manage Customer Service-related Master Data preparation / CMSR.
• Manage customer requests and issues (claims, questionnaires, dunning, specification updates) and support Sales Accounts.
• Manage and update price lists.
• Manage color sampling/matching and sample requests.
• Active communication with customers to build trust and strengthen relationships.
• Cooperate with Sales in all customer-related topics.
• Manage or participate in local and regional Customer Service projects.

Skills

Multi-cultural environment

Customer management

Communication skills

Problem-solving

Project management

Analytical thinking

Education

Bachelor's degree in Management or related discipline

Tools

Excel

SAP

IBP

APO

Job description

Primary mission of the customer Service representative is to understand customers and care about them, ensuring customer appreciation and satisfaction. It is key to meet and exceed customer expectations and contribute to their success, providing real solutions and adding value to business operations, products, and service, considering Aptar's KPIs and objectives to improve OTIF, Reactivity, Flexibility, and working capital optimization.

Main Duties:

• Active management and customer care
• Execute forecast management and logistic agreements in day-to-day business
• Manage orders (Sampling, Standard Sales Orders, Scheduling Agreements)
• Coordinate and organize shipments according to customer requests
• Manage shipping and customs documents as well as billing
• Coordinate quality complaints and organize return shipments
• Support and actively work with S&OP tools (e.g., Forecast Entry via IBP)
• Manage customer stock according to optimized working capital principles
• Prepare and manage Customer Service-related Master Data preparation / CMSR
• Manage customer requests and issues (claims, questionnaires, dunning, specification updates) and support Sales Accounts
• Manage and update price lists
• Manage color sampling/matching and sample requests
• Active communication with customers to build trust and strengthen relationships
• Cooperate with Sales in all customer-related topics
• Manage or participate in local and regional Customer Service projects

Qualifications:

• Bachelor's degree in Management or a related discipline

Experience:

• Experience in Customer Service Management, Master Data & Systems (SAP, APO, IBP)
• Experience in Project Team coordination or general team management
• Experience working directly with multinational partners/customers
• Advanced Excel skills
• Product know-how

Skills/Abilities:

• Ability to work within a multi-cultural environment
• Fluency in English (working knowledge of French, German, Italian, or Spanish is an advantage)
• Proven results orientation and customer management skills
• Project management skills and analytical thinking capabilities
• Strong communication skills and problem-solving mentality