Customer Experience Intern: Onboarding & WOW Service

Tanqeeb; Manama; On-site; BHD 6,700 - 11,000; Full time

Job summary

Calo is seeking a Customer Experience Associate in Bahrain to be the main point of contact for customers via live chat and phone. You will address queries, onboard new users, and partner with other teams to resolve issues while delivering an exceptional experience.

Ideal candidates are fresh graduates or have 1–3 years in customer service, fluent in English and Arabic, with strong communication skills, empathy, and a proactive problem-solving mindset. The role may involve shift work.

Qualifications

• Fresh graduate or 1–3 years in customer service.
• Excellent verbal and written English and Arabic.
• Fast typing and clear, friendly communication.

Responsibilities

• Handle customer queries via live chat and phone.
• Welcoming customers and ensuring a positive experience.
• Onboard new customers to get started.
• Collaborate with internal teams to resolve issues.
• Exceed customer expectations to leave them satisfied.
• Relay customer feedback to relevant teams.

Skills

Bilingual English/Arabic

Empathy

Strong communication skills

Typing speed

Job description

Calo is seeking a Customer Experience Associate in Bahrain to be the main point of contact for customers via live chat and phone. You will address queries, onboard new users, and partner with other teams to resolve issues while delivering an exceptional experience.

Ideal candidates are fresh graduates or have 1–3 years in customer service, fluent in English and Arabic, with strong communication skills, empathy, and a proactive problem-solving mindset. The role may involve shift work.