Customer Service Representative

tafaseel; Manama; On-site; BHD 5,000 - 9,000; Full time

Job summary

tafaseel is seeking a Customer Service CX Agent in Manama, Bahrain to deliver exceptional service across phone, email, chat, and social channels. You will resolve inquiries, maintain records, and collaborate with sales and operations to improve the customer experience.

Ideal candidates have 1–2 years in customer service, strong communication, and B2 English proficiency. Flexible shifts including weekends may be required to meet business needs.

Qualifications

• Bachelor's degree preferred.
• 1-2 years of experience in a customer service or call center environment.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical thinking abilities.
• Proficient in using customer relationship management (CRM) software and other relevant technology.
• Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude.
• Flexibility to work in shifts, including weekends and holidays.
• B2 English level is a must.

Responsibilities

• Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.).
• Provide timely and accurate information to customers, addressing their needs and concerns effectively.
• Troubleshoot and resolve customer issues in a professional and empathetic manner.
• Identify opportunities to upsell or cross-sell relevant products and services.
• Maintain detailed records of customer interactions and follow-up actions.
• Provide feedback and insights to the management team on customer trends, pain points, and improvement areas.
• Participate in training programs to continuously develop product knowledge and customer service skills.
• Adhere to company policies, procedures, and quality standards in all customer interactions.
• Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience.

Skills

Communication

Interpersonal skills

Problem-solving

CRM software

English fluency

Adaptable communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

Job Summary

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities

• Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
• Provide timely and accurate information to customers, addressing their needs and concerns effectively
• Troubleshoot and resolve customer issues in a professional and empathetic manner
• Identify opportunities to upsell or cross-sell relevant products and services
• Maintain detailed records of customer interactions and follow-up actions
• Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
• Participate in training programs to continuously develop product knowledge and customer service skills
• Adhere to company policies, procedures, and quality standards in all customer interactions
• Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications

• Bachelor's degree preferred
• 1-2 years of experience in a customer service or call center environment
• Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
• Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
• Proficient in using customer relationship management (CRM) software and other relevant technology
• Demonstrated ability to work in a fast‑paced, high‑volume environment and maintain a positive attitude
• Flexibility to work in shifts, including weekends and holidays, as needed
• B2 English Level is a must

Eligibility

• Bahraini nationals only