Customer Service Coordinator

Majid Al Futtaim; Manama; On-site; BHD 8,928 - 13,392; Full time

Job summary

Majid Al Futtaim Holding in Bahrain is seeking a proactive Customer Service Desk Associate to support day-to-day operations at the mall. You will assist visitors, provide directions, and answer queries, ensuring a seamless, memorable shopping experience.

The role requires strong communication in English, a friendly demeanor, and a background in customer service. You will collaborate with tenants and staff to resolve issues while upholding Majid Al Futtaim's service standards.

Qualifications

• Bachelor’s Degree in Business Administration or any other field.
• 2+ years’ work experience in Customer Service in a reputed shopping centre, luxury hotel industry in GCC or abroad.
• Excellent communication skills.
• Very good English level.

Responsibilities

• Maintain up-to-date knowledge of mall operations, assets, services and promotional activities.
• Assist customers at the Information Desk with directions, inquiries and transactions.
• Handle and resolve customer complaints with courtesy and professionalism following CS policies.
• Coordinate with tenants and security/maintenance to escalate issues when needed.
• Display professional grooming and attire to promote the company image.

Skills

Customer service

Communication

English proficiency

Education

Bachelor’s Degree in Business Administration

Job description

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

ROLE SUMMAR

YThe position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience

ROLE PROFI

• LEMaintain up to date knowledge of the Asset Management business Unit operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activitie
• s.Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedure
• s.Display a high level of personal grooming and perform duties in official attire at the workplace in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ imag
• e.Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duti
• esHandle and resolve all customer complaints received in accordance with the established Customer 2 Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed
• SLHave a professional relationship with tenants and retails, to ensure smooth operation and solving all complaints received from customers. Also coordinate with tenants to escal​ate all related issues with right stake holders including security, maintenanc
• e,Responsible for maintaining accurate inventory levels and strictly following all related AMBU Finance procedures. Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Customer Service Supervis
• orResponsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedure

REQUIREME

• NTSBachelor’s Degree in Business Administration or any other fie
• ld.2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abro
• ad.Excellent communication skil
• ls.Very good English lev

WHAT WE O

• FFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join
• us!Work in a friendly environment, where everyone shares positive vibes and excited about our fut
• ure.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Mo