Client Success & Data Insights Analyst

Marsh; Manama; On-site; BHD 12,000 - 20,000; Full time

Job summary

Marsh in Bahrain is seeking a Client Relationship Management Analyst to strengthen client satisfaction and retention through service excellence and data-driven insights. You will work closely with relationship leaders and stakeholders to ensure client needs are met efficiently and proactively.

This role blends client interaction, reporting, and continuous improvement in a fast-paced professional services environment, with responsibilities spanning client support, insights, reporting, and CRM

Qualifications

• Bachelor’s degree is required.
• 2–5 years’ experience in client relationship management or analytical client-facing roles; Employee Health & Benefits experience is preferred.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication with a client-centric mindset.
• Proficiency in CRM tools and Microsoft Office; Power BI knowledge is a plus.

Responsibilities

• Act as a primary point of contact for client inquiries and coordinate timely resolution.
• Analyze client data and feedback to identify trends and improvements.
• Prepare and share periodic reporting on client satisfaction and relationship health.
• Partner with Sales, Marketing, and Operations to align solutions and service delivery.
• Recommend and support process improvements to enhance relationship management and efficiency.
• Maintain accurate CRM records of interactions, feedback and actions.
• Monitor industry trends to support planning and continuous improvement.

Skills

Analytical thinking

Client relationship management

Communication

Stakeholder collaboration

Education

Bachelor’s degree

Tools

CRM tools

Microsoft Office

Power BI

Job description

Marsh in Bahrain is seeking a Client Relationship Management Analyst to strengthen client satisfaction and retention through service excellence and data-driven insights. You will work closely with relationship leaders and stakeholders to ensure client needs are met efficiently and proactively.

This role blends client interaction, reporting, and continuous improvement in a fast-paced professional services environment, with responsibilities spanning client support, insights, reporting, and CRM