AI-Driven CX Insights Specialist

CX Team; Bahrain; On-site; BHD 18,000 - 24,000; Full time

Job summary

The CX Team in Bahrain seeks a curious and analytical CX Insights Specialist (AI-Powered) to turn data into meaningful action for clients. You will leverage AI, conversations, and operational data to uncover trends and opportunities, delivering actionable insights and dashboards.

This full-time role focuses on transforming customer feedback into strategic recommendations, with regular insights reports and close collaboration with CX Operations.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication in English and Arabic.
• Comfortable working with data and dashboards.
• Experience with spreadsheets and data visualization tools.
• Familiarity with AI tools such as ChatGPT or similar.

Responsibilities

• Analyse customer conversations across chat, email, calls, and social channels.
• Use AI tools to identify trends, sentiment, recurring issues, and improvement opportunities.
• Build and maintain dashboards and reports for internal teams and clients.
• Identify root causes behind customer complaints and operational challenges.
• Translate feedback into clear recommendations and action plans.
• Prepare weekly, monthly, and ad-hoc insights reports.
• Work with CX Operations teams to ensure insights lead to action.
• Experiment with new AI tools and workflows.
• Present findings in a simple, clear, actionable way.

Skills

Analytical thinking

Problem-solving

Communication skills

English proficiency

Arabic proficiency

Data visualization

Dashboarding

Tools

Looker Studio

Power BI

Tableau

ChatGPT

Job description

The CX Team in Bahrain seeks a curious and analytical CX Insights Specialist (AI-Powered) to turn data into meaningful action for clients. You will leverage AI, conversations, and operational data to uncover trends and opportunities, delivering actionable insights and dashboards.

This full-time role focuses on transforming customer feedback into strategic recommendations, with regular insights reports and close collaboration with CX Operations.