Client Insights & Relationships Analyst

Tech Sales Jobs; Manama; On-site; BHD 10,000 - 17,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development opportunities

Inclusive, high-performance workplace

Job summary

Marsh is seeking a Client Relationship Management Analyst to strengthen client satisfaction and retention through service excellence and data-driven insights in Manama. You will collaborate with relationship leaders and internal teams to meet client needs efficiently and proactively.

This role blends client interaction, analytics, and continuous improvement in a fast-paced professional services environment with onsite work in Bahrain.

Qualifications

• Bachelor’s degree required.
• 2–5 years’ experience in client relationship management, customer service, or an analytical client-facing role; Employee Health & Benefits experience preferred.
• Strong analytical and problem-solving skills; ability to translate data into actionable insights.
• Excellent written and verbal communication skills, with a client-centric mindset.
• Proficiency in CRM tools and Microsoft Office; Power BI knowledge is an advantage.
• Strong organization, attention to detail, and ability to prioritize in a fast-paced environment.

Responsibilities

• Act as a primary point of contact for client inquiries; coordinate timely resolution and ensure a strong client experience.
• Analyze client data and feedback to identify trends, insights, and improvement opportunities.
• Prepare and share periodic reporting on client satisfaction, account performance, and relationship health for leaders and stakeholders.
• Partner with internal teams (e.g., Sales, Marketing, Operations) to align solutions and service delivery with client needs.
• Recommend and support enhancements to improve relationship management practices and operational efficiency.
• Maintain accurate, up-to-date records of interactions, feedback, and action items in the CRM system.
• Monitor industry trends, competitor activity, and best practices to support planning and continuous improvement.

Skills

CRM proficiency

Analytical thinking

Communication skills

Organization

Education

Bachelor's degree

Tools

CRM tools

Microsoft Office

Power BI

Excel

PowerPoint

Word

Job description

Marsh is seeking a Client Relationship Management Analyst to strengthen client satisfaction and retention through service excellence and data-driven insights in Manama. You will collaborate with relationship leaders and internal teams to meet client needs efficiently and proactively.

This role blends client interaction, analytics, and continuous improvement in a fast-paced professional services environment with onsite work in Bahrain.