Branch Manager/Supervisor

JOB VACANCIES Dubai UAE Qatar KSA etc; Capital Governorate; On-site; BHD 18,000 - 30,000; Full time

Job summary

The Strasbourg branch is seeking a Branch Manager/Supervisor to lead daily operations and ensure exceptional service. You will coach the team, set goals, manage schedules, and monitor performance to hit targets.

The role involves coordination, compliance, and basic financial oversight, with collaboration on local strategic initiatives. On-site position requiring strong leadership, customer service orientation, and proficiency in standard office software.

Qualifications

• Demonstrated leadership and supervisory abilities in an operational or customer-focused environment.
• Strong customer service orientation and relationship-building skills.
• Solid organizational and time management skills; ability to prioritize tasks and schedules.
• Experience monitoring budgets and preparing routine reports.
• Clear written and verbal communication in en_US; ability to communicate with stakeholders.
• Proficiency with standard office software; adapt to new systems and procedures.
• Attention to detail and compliance with policies and regulations.
• Preferred experience in branch, retail, banking, or service sectors; supervisory background.
• On-site availability in Strasbourg; flexibility for branch hours and peak periods.
• Education or training in business/management or related field preferred.

Responsibilities

• Oversee daily branch operations and ensure high service standards.
• Coach and manage the branch team; set goals and assign tasks.
• Monitor performance to meet operational and sales targets.
• Handle scheduling, workflow coordination, and policy compliance.
• Address escalated customer inquiries and resolve issues promptly.
• Monitor financial performance and prepare basic reports.
• Collaborate with senior management on local strategic initiatives.

Skills

Leadership

Customer service

Organization

Financial oversight

Communication

Office software

Compliance

Branch management

Education

Bachelor's in Business/Management

Tools

Office Suite

Branch management software

Job description

Company Description

The company operates a local branch in Strasbourg, providing products and services to a diverse customer base in the region. It focuses on delivering reliable, customer-centered solutions while maintaining efficient operations and strong community relationships. Team members are encouraged to collaborate, take initiative, and contribute to continuous improvement. The organization values integrity, accountability, and professional growth, offering opportunities to develop leadership and management skills.

Role Description

The Branch Manager/Supervisor is a full-time, on-site role based in Strasbourg, responsible for overseeing daily branch operations and ensuring a high standard of service delivery. The role includes managing and coaching the branch team, setting goals, assigning tasks, and monitoring performance to meet operational and sales targets. The Branch Manager/Supervisor will handle scheduling, workflow coordination, and compliance with company policies and regulatory requirements, while addressing escalated customer inquiries and resolving issues promptly. This role also involves monitoring branch financial performance, preparing basic reports, implementing process improvements, and collaborating with senior management to support strategic initiatives at the local level.

Qualifications

• Demonstrated leadership and supervisory abilities, with experience managing teams in an operational or customer-focused environment.
• Strong customer service orientation, including skills in relationship-building, conflict resolution, and handling complex inquiries.
• Solid organizational and time management skills, with the ability to prioritize tasks, manage schedules, and coordinate daily branch activities.
• Competence in basic financial oversight, such as monitoring budgets, interpreting performance metrics, and preparing routine reports.
• Effective communication skills in en_US, both written and verbal, and the ability to communicate clearly with colleagues, customers, and stakeholders.
• Proficiency with standard office software and branch management tools; comfort learning new systems and following operational procedures.
• Attention to detail and commitment to maintaining compliance with company policies, safety standards, and relevant regulations.
• Previous experience in a branch, retail, banking, or service-oriented setting is preferred; supervisory experience is an advantage.
• Ability to work on-site in Strasbourg, including flexibility to support branch opening hours and occasional peak-period demands.
• Relevant education or training in business, management, or a related field is beneficial, though equivalent experience may be considered.