We are a professional and growing restaurant committed to providing high-quality food and excellent customer service. We are looking for a responsible, motivated, and experienced Restaurant Supervisor / Manager to oversee daily restaurant operations, lead the team, and ensure an excellent dining experience for our customers.
Role Description
Company Description
We are a professional and growing restaurant committed to providing high-quality food and excellent customer service. We are looking for a responsible, motivated, and experienced Restaurant Supervisor / Manager to oversee daily restaurant operations, lead the team, and ensure an excellent dining experience for our customers.
Role Description
- Oversee and manage the daily operations of the restaurant.
- Lead, supervise, and motivate restaurant staff to ensure smooth and efficient operations.
- Ensure excellent customer service and maintain high service standards.
- Monitor daily sales, restaurant performance, and operational targets.
- Manage staff schedules, shifts, attendance, and manpower requirements.
- Train, coach, and guide staff to improve service quality and performance.
- Handle customer enquiries, feedback, and complaints professionally.
- Ensure food and beverage quality, presentation, and service meet company standards.
- Coordinate closely with the kitchen team to ensure timely and efficient food service.
- Monitor restaurant cleanliness, hygiene, safety, and overall presentation.
- Monitor inventory, stock levels, ordering, and product availability.
- Control food and operating costs and minimize wastage.
- Handle daily cash, POS, payment, and closing procedures where required.
- Ensure company policies, procedures, and food safety standards are followed.
- Prepare daily sales and operational reports for management.
- Coordinate with suppliers, kitchen staff, management, and other departments when required.
- Support restaurant promotions, marketing activities, events, and special functions.
- Resolve operational issues and ensure smooth service during busy periods.
- Maintain good relationships with customers and encourage repeat business.
- Perform other duties and responsibilities assigned by management.
Qualifications
- Previous experience in restaurant management, F&B, hospitality, or a related field.
- Experience as a Restaurant Manager, Restaurant Supervisor, Outlet Manager, F&B Supervisor, or similar position is preferred.
- Strong leadership and team management skills.
- Good knowledge of restaurant operations and customer service.
- Strong communication, interpersonal, and problem-solving skills.
- Knowledge of food safety, hygiene, and restaurant cleanliness standards.
- Basic understanding of sales, inventory, food cost, and wastage control.
- Experience with POS systems is an advantage.
- Strong organizational and time-management skills.
- Responsible, proactive, and detail-oriented.
- Ability to work in a fast-paced restaurant environment and handle pressure
- Flexible to work shifts, evenings, weekends, and public holidays
- Relevant F&B, Hospitality, Business Management, or related experience is preferred.