Store Manager, Sports

GMG; Manama; On-site; BHD 16,740 - 26,784; Full time

Job summary

GMG is seeking a Store Supervisor to drive sales and manage daily operations in our Bahrain store. You will lead the store team, ensure excellent customer service, and maintain merchandising standards.

The role requires strong supervision, stock accuracy, and collaboration with the facilities team to sustain store assets and visuals.

Qualifications

• Minimum 5–7 years in retail, with at least 3 in a supervisory role.
• Bachelor’s degree in any discipline.
• Product/Category knowledge is preferred.
• Customer-oriented approach.
• Fluent English (written and spoken).
• Arabic skills are an advantage.

Responsibilities

• Drive sales by communicating targets and motivating the team.
• Maintain loss prevention standards and cash handling compliance.
• Oversee POS activities, refunds, and inventory accuracy.
• Manage store administration, stock counts, and audits.
• Handle customer complaints promptly and professionally.
• Analyze sales reports to improve stock and profitability.
• Maintain window and in-store displays to merchandising guidelines.
• Coordinate with facilities on repairs and asset management.
• Plan staffing and schedules to cover peak periods.
• Train team in inventory management techniques.

Skills

Store operations

Visual merchandising

Customer service

Team leadership

Loss prevention

Education

Bachelor's degree

Tools

MS Office

Job description

What you’ll be doing:

The role holder is responsible for managing and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel in adherence to GMG norms. The job holder is also responsible for managing and coaching the store team.

Core Responsibilities:

• Communicates store targets to the team and drives sales to achieve financial objectives
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc.
• Oversees cash transaction entry and management (petty cash, point of sales (POS) cash elements, change floats)
• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks
• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner
• Tracks and evaluates brand sales performance, research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Maintains window and in-store displays to a high standard in line with merchandising guidelines
• Oversees and monitors the inventory management in the store ( stock availability, order management, back store management, stock movement within store)
• Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life
• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage
• Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters
• Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods, receiving

Experience, Qualifications & Competencies:

• A minimum of 5 -7 years of relevant industry experience with at least 3 years in a similar supervisory role in retail operations
• Bachelor’s degree in any discipline
• Product/Category knowledge
• Customer Orientation
• MS Office and Tools
• Fluent English (written and spoken)
• Arabic skills in an added advantage