Automotive Service Consultant

Ebrahim Khalil Kanoo B.S.C (c); Manama; On-site; BHD 7,000 - 11,000; Full time

Job summary

Ebrahim Khalil Kanoo Bahrain is seeking a Service Advisor to be the primary link between customers and our service center, guiding vehicle maintenance and repairs. You will prepare estimates, negotiate costs, coordinate with workshop teams, and ensure a high level of customer satisfaction while achieving service center targets.

This role requires strong communication, a customer-focused mindset, and the ability to close service enquiries into confirmed orders, contributing to overall

Qualifications

• Diploma or degree in automotive field preferred.
• Minimum 3 years as a Service Advisor in automotive industry.
• Good understanding of vehicle servicing, maintenance, and repairs.
• Experience in preparing service estimates and handling approvals.

Responsibilities

• Welcome customers and understand their service needs and repair requirements.
• Explain repairs, maintenance, labour charges, parts costs, and timelines clearly.
• Prepare quotations and obtain customer approval before proceeding.
• Negotiate service costs and convert enquiries into confirmed repair orders.
• Coordinate with workshop technicians, parts and service management.
• Keep customers informed about progress, delays, and delivery schedules.
• Manage service documentation, job cards, quotations, and invoices.
• Follow up after service to obtain feedback and promote retention.
• Achieve targets for labor sales, service revenue, and customer satisfaction.

Skills

Excellent English communication

Negotiation and persuasion

Customer handling skills

Interpersonal skills

Customer-focused approach

Explain technical issues simply

Sales orientation

Planning, coordination, time mgmt

Handle complaints professionally

MS Office & DMS familiarity

Education

Diploma/Degree in Automotive field

Tools

MS Office

DMS/workshop software

Job description

Ebrahim Khalil Kanoo Bahrain is seeking a Service Advisor to be the primary link between customers and our service center, guiding vehicle maintenance and repairs. You will prepare estimates, negotiate costs, coordinate with workshop teams, and ensure a high level of customer satisfaction while achieving service center targets.

This role requires strong communication, a customer-focused mindset, and the ability to close service enquiries into confirmed orders, contributing to overall