Assistant IT Manager

Bh In Press; Capital Governorate; On-site; BHD 12,000 - 18,000; Full time

Job summary

Bh In Press is seeking an Assistant IT Manager to support the management and day-to-day operations of the organisation's IT infrastructure, systems, applications, cybersecurity, and technical support functions.

You will work closely with the IT Manager and cross-functional departments to ensure reliable, secure, and efficient technology services across the organisation, while leading IT initiatives and coordinating with external partners.

Qualifications

• Bachelor's degree or Diploma in IT or related field.
• Experience in IT support, systems administration, networks, or IT operations.
• Strong communication and stakeholder management skills.
• Familiarity with Windows Server, M365, AD, VPN and security basics.

Responsibilities

• Assist IT Manager in planning IT strategy and projects.
• Oversee IT infrastructure operations and support activities.
• Monitor system and network performance to minimise downtime.
• Coordinate with vendors and internal teams for deployments and upgrades.
• Maintain IT documentation and support SLAs/KPIs.

Skills

Communication

Team coordination

Troubleshooting

Project coordination

Vendor management

Education

Bachelor's degree in Information Technology

Tools

Windows Server

Microsoft 365

Active Directory

Azure

AWS

VPN

Job description

We are seeking a proactive and technically capable Assistant IT Manager to support the management and day-to-day operations of the organisation's IT infrastructure, systems, applications, cybersecurity, and technical support functions. The role will work closely with the IT Manager and cross-functional departments to ensure reliable, secure, and efficient technology services across the organisation.

The ideal candidate will have a strong technical background combined with team coordination, project management, troubleshooting, and stakeholder management skills. The Assistant IT Manager will assist in planning and implementing IT initiatives, managing infrastructure and systems, supporting users, monitoring IT performance, and driving continuous improvements across the technology environment.

Key Responsibilities

Position Overview

We are seeking a proactive and technically capable Assistant IT Manager to support the management and day-to-day operations of the organisation's IT infrastructure, systems, applications, cybersecurity, and technical support functions. The role will work closely with the IT Manager and cross-functional departments to ensure reliable, secure, and efficient technology services across the organisation.

The ideal candidate will have a strong technical background combined with team coordination, project management, troubleshooting, and stakeholder management skills. The Assistant IT Manager will assist in planning and implementing IT initiatives, managing infrastructure and systems, supporting users, monitoring IT performance, and driving continuous improvements across the technology environment.

Key Responsibilities

• Assist the IT Manager in planning, managing, and executing the organisation's IT strategy, operational plans, technology projects, and improvement initiatives.
• Support the daily management of IT infrastructure, including servers, networks, workstations, cloud services, storage systems, communication systems, and business applications.
• Supervise and coordinate IT support activities to ensure timely resolution of technical issues and effective service delivery to employees and business users.
• Monitor IT systems, networks, servers, applications, and infrastructure performance to identify potential issues and minimise downtime.
• Troubleshoot and resolve hardware, software, network, system, and connectivity issues, escalating complex problems to senior technical teams or external vendors when required.
• Assist with the administration and maintenance of Windows environments, user accounts, access permissions, Microsoft 365, cloud platforms, endpoint devices, and other enterprise systems.
• Support network operations involving LAN, WAN, Wi-Fi, VPN, firewalls, switches, routers, and related infrastructure.
• Manage user onboarding, offboarding, account provisioning, access rights, password policies, and equipment allocation in accordance with company procedures.
• Assist with IT security initiatives, including endpoint protection, access controls, vulnerability management, security monitoring, patching, backup procedures, and incident response.
• Ensure systems and devices are regularly patched, updated, maintained, and configured according to internal IT standards and security requirements.
• Coordinate backup and disaster recovery processes and assist with testing recovery procedures to support business continuity.
• Monitor IT assets, hardware, software licences, warranties, subscriptions, and equipment inventories to ensure accurate records and effective utilisation.
• Assist with IT procurement by evaluating hardware, software, services, technical specifications, supplier proposals, and quotations.
• Coordinate with technology vendors, service providers, contractors, and external support partners regarding installations, maintenance, upgrades, and technical issues.
• Support the implementation, upgrade, migration, and integration of business applications, ERP, CRM, HR, finance, inventory, communication, and other enterprise systems.
• Participate in IT projects from requirements gathering and planning through implementation, testing, deployment, documentation, and post-implementation support.
• Coordinate system testing, user acceptance testing, technical validation, and issue resolution before new systems or major changes are deployed.
• Maintain accurate IT documentation, including network diagrams, system configurations, asset records, procedures, user guides, licences, and technical specifications.
• Establish and maintain IT policies, procedures, standards, and support processes in cooperation with the IT Manager.
• Monitor helpdesk tickets, service requests, incidents, response times, resolution times, and recurring technical problems.
• Analyse recurring incidents and identify root causes, preventive actions, automation opportunities, and process improvements.
• Assist in developing and monitoring IT service-level agreements (SLAs), key performance indicators (KPIs), and operational targets.
• Prepare IT reports covering system performance, incidents, infrastructure status, asset utilisation, security events, project progress, and service performance.
• Support employee training and awareness programmes relating to IT systems, cybersecurity, data protection, acceptable technology usage, and basic troubleshooting.
• Ensure IT operations comply with company policies, data protection requirements, information security standards, and relevant regulatory obligations.
• Assist with capacity planning, technology lifecycle management, infrastructure upgrades, and future IT requirements.
• Provide technical guidance and support to IT team members while assisting with workload allocation, coaching, and performance development.
• Act as a point of escalation for complex technical issues and provide timely updates to management and affected departments.
• Promote continuous improvement by identifying opportunities to increase system reliability, automate processes, reduce operational costs, and improve user experience.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Previous experience in IT support, systems administration, network administration, infrastructure, IT operations, or a similar technical role.
• Experience supervising IT support activities or coordinating technical teams is preferred.
• Strong knowledge of IT infrastructure, networking, operating systems, servers, endpoint devices, cloud platforms, and business applications.
• Familiarity with Microsoft Windows Server, Microsoft 365, Active Directory, DNS, DHCP, VPN, firewalls, networking, and endpoint management is an advantage.
• Understanding of cybersecurity principles, access management, patch management, backups, vulnerability management, and incident response.
• Experience with IT service management, helpdesk platforms, ticketing systems, asset management, and SLA monitoring.
• Strong troubleshooting and root-cause analysis skills with the ability to resolve technical problems efficiently.
• Experience supporting ERP, CRM, HRIS, financial, inventory, or other enterprise applications is beneficial.
• Familiarity with cloud platforms such as Microsoft Azure, AWS, or similar environments is an advantage.
• Strong project coordination and vendor management skills.
• Excellent communication and interpersonal skills with the ability to work effectively with technical and non-technical stakeholders.
• Strong organisational, documentation, analytical, and time-management skills.
• Ability to manage multiple priorities, projects, incidents, and deadlines in a fast-paced environment.
• Proactive approach to technology improvement, IT security, operational efficiency, and user support.