Front Desk Receptionist

Four Seasons; Manama; On-site; BHD 6,700 - 10,000; Full time

Job summary

Four Seasons in Bahrain is seeking a Front Desk Agent to deliver exceptional guest experiences at the Bahrain Bay property. You will welcome guests, check-in/out, and manage reservations with a focus on accuracy and courtesy.

The role requires strong communication, customer service, and teamwork, with flexibility to work rotating shifts. Proficiency in English and familiarity with OPERA or PMS systems are preferred.

Qualifications

• Experience in front desk or front office in a luxury environment.
• Ability to work rotating shifts depending on occupancy.
• Strong communication skills and adaptability to change.

Responsibilities

• Greet guests and check them in/out with a focus on guest satisfaction.
• Register guests and manage reservations, special requests, and policies.
• Coordinate with Concierge for luggage handling and guest requests.
• Operate the hotel computer system and perform daily reports.
• Handle safety deposit boxes, room assignments, and VIP arrivals.
• Reconcile transactions and balance the cash bank at shift end.

Skills

Front Desk Experience

Shift Flexibility

Communication Skills

Customer Service

Attention to Detail

Teamwork

English Proficiency

Cash Handling

Tools

OPERA PMS

Excel

Cashiering

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

Join Our Team

We are currently looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.

The Front Desk Receptionist Key Responsibilities Will Be

• The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
• The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
• The ability to handle a multitude of keys.
• The ability to quote and be familiar with room and rate availability for current and future dates.
• The ability to accept reservations, changes and cancellations in the absence of reservations staff.
• The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
• The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
• The ability to handle guest problems or complaints.
• The ability to utilize the computer system in running daily reports and in blocking special requests.
• The ability to keep all support departments informed of necessary information or requests.
• The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.
• The ability to complete key packets and vouchers, and to modify registration cards.
• The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
• The ability to maintain a balanced bank assigned to you from the hotel.
• The ability to reconcile all transactions at the close of the shift and to cash out.
• The ability to recite hours of operation of all hotel facilities and special service codes.
• The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
• The ability to handle hotel emergency procedures and situations with maturity and professionalism.
• The ability to perform as night receptionist and assist with the night audit procedures.
• The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.

Preferred Qualifications And Skills

• Previous Front Desk or Front Office experience preferred, especially in a luxury environment.
• The ability to work rotating shifts will be required and may change depending on Hotel’s occupancy.
• Must have strong communication skills, and ability to adapt to constant change within the Hotel.
• Previous customer experience and ability to work effectively under pressure.
• Strong attention to detail and problem-solving skills
• Must be able to work as part of a team.
• Good communication skills - Reading, writing, and oral proficiency in the English language
• Excellent computer skills, especially Excel proficiency; knowledge of OPERA (or equivalent PMS) and experience in cashiering preferred.