Workplace Lead - Financial Services - Brussels

Michael Page (Belgium); Brussel; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Michael Page in Brussels is seeking a Workplace Lead to own and enhance the digital workplace, ensuring employees have the tools and support to perform at their best. You will be the main contact for workplace services, driving service excellence and coordinating with vendors across an international organization.

The role focuses on defining roadmaps, improving technology reliability, and delivering user-centric solutions while partnering with business stakeholders and IT governance teams.

Qualifikationen

• Several years of experience in Digital Workplace, End-User Services, IT Operations, or Workplace Management.
• Strong knowledge of Microsoft 365, collaboration platforms, device management, and modern workplace technologies.
• Experience managing third-party vendors and service providers.
• Excellent stakeholder management and communication skills.
• Strong customer-service mindset with a focus on delivering high-quality user experiences.
• Ability to work autonomously in a fast-paced, international environment.
• Fluent in English; additional European languages are considered a plus.

Aufgaben

• Define and execute the Digital Workplace roadmap in line with business objectives.
• Ensure the reliability, performance, and continuous improvement of workplace technologies and collaboration tools.
• Manage end-user computing services, collaboration platforms, devices, and workplace-related infrastructure.
• Oversee external IT service providers and ensure agreed service levels are met.
• Monitor user satisfaction, identify areas for improvement, and implement best practices to enhance the employee experience.
• Lead workplace-related projects, including technology rollouts, migrations, and process improvements.
• Collaborate closely with business stakeholders to understand operational needs and translate them into effective technology solutions.
• Support IT governance, cybersecurity, and compliance initiatives related to workplace services.
• Manage budgets and contracts within the workplace domain.
• Contribute to shaping a modern, efficient, and user-centric technology environment.

Kenntnisse

Digital Workplace

End-User Services

IT Operations

Workplace Management

Tools

Microsoft 365

Collaboration platforms

Device management

Jobbeschreibung

• Exposure to international stakeholders and decision-makers.
• A strategic and visible position with direct impact on employee experience

About Our Client

Are you passionate about delivering an outstanding employee technology experience? Do you enjoy acting as the bridge between business needs and IT services? Are you looking for a role where you can shape and improve the modern workplace within a growing international organization?

Job Description

As Workplace Lead, you will own and continuously enhance the digital workplace environment, ensuring employees have the tools, support, and technology they need to perform at their best. You will act as the key point of contact for workplace services, driving service excellence, managing vendors, and supporting digital transformation initiatives across the business.

Key Responsibilities

• Define and execute the Digital Workplace roadmap in line with business objectives.
• Ensure the reliability, performance, and continuous improvement of workplace technologies and collaboration tools.
• Manage end-user computing services, collaboration platforms, devices, and workplace-related infrastructure.
• Oversee external IT service providers and ensure agreed service levels are met.
• Monitor user satisfaction, identify areas for improvement, and implement best practices to enhance the employee experience.
• Lead workplace-related projects, including technology rollouts, migrations, and process improvements.
• Collaborate closely with business stakeholders to understand operational needs and translate them into effective technology solutions.
• Support IT governance, cybersecurity, and compliance initiatives related to workplace services.
• Manage budgets and contracts within the workplace domain.
• Contribute to shaping a modern, efficient, and user-centric technology environment.

The Successful Applicant

• Several years of experience in Digital Workplace, End-User Services, IT Operations, or Workplace Management.
• Strong knowledge of Microsoft 365, collaboration platforms, device management, and modern workplace technologies.
• Experience managing third-party vendors and service providers.
• Excellent stakeholder management and communication skills.
• Strong customer-service mindset with a focus on delivering high-quality user experiences.
• Ability to work autonomously in a fast-paced, international environment.
• Fluent in English; additional European languages are considered a plus.

What's on Offer

• A strategic and visible position with direct impact on employee experience.
• Exposure to international stakeholders and decision-makers.
• A dynamic, entrepreneurial, and collaborative work environment.