Global Digital Workplace Lead - Strategy & Experience

Michael Page (Belgium); Brussel; On-site; EUR 90,000 - 120,000; Full time

Job summary

Michael Page in Brussels is seeking a Workplace Lead to own and enhance the digital workplace, ensuring employees have the tools and support to perform at their best. You will be the main contact for workplace services, driving service excellence and coordinating with vendors across an international organization.

The role focuses on defining roadmaps, improving technology reliability, and delivering user-centric solutions while partnering with business stakeholders and IT governance teams.

Qualifications

• Several years of experience in Digital Workplace, End-User Services, IT Operations, or Workplace Management.
• Strong knowledge of Microsoft 365, collaboration platforms, device management, and modern workplace technologies.
• Experience managing third-party vendors and service providers.
• Excellent stakeholder management and communication skills.
• Strong customer-service mindset with a focus on delivering high-quality user experiences.
• Ability to work autonomously in a fast-paced, international environment.
• Fluent in English; additional European languages are considered a plus.

Responsibilities

• Define and execute the Digital Workplace roadmap in line with business objectives.
• Ensure the reliability, performance, and continuous improvement of workplace technologies and collaboration tools.
• Manage end-user computing services, collaboration platforms, devices, and workplace-related infrastructure.
• Oversee external IT service providers and ensure agreed service levels are met.
• Monitor user satisfaction, identify areas for improvement, and implement best practices to enhance the employee experience.
• Lead workplace-related projects, including technology rollouts, migrations, and process improvements.
• Collaborate closely with business stakeholders to understand operational needs and translate them into effective technology solutions.
• Support IT governance, cybersecurity, and compliance initiatives related to workplace services.
• Manage budgets and contracts within the workplace domain.
• Contribute to shaping a modern, efficient, and user-centric technology environment.

Skills

Digital Workplace

End-User Services

IT Operations

Workplace Management

Tools

Microsoft 365

Collaboration platforms

Device management

Job description

Michael Page in Brussels is seeking a Workplace Lead to own and enhance the digital workplace, ensuring employees have the tools and support to perform at their best. You will be the main contact for workplace services, driving service excellence and coordinating with vendors across an international organization.

The role focuses on defining roadmaps, improving technology reliability, and delivering user-centric solutions while partnering with business stakeholders and IT governance teams.