Workforce Management Specialist

TALEO Consulting Group; Louvain-la-Neuve; On-site; EUR 55,000 - 75,000; Full time

Job summary

TALEO Consulting Group in Belgium is seeking a Workforce Management Specialist to help ensure teams have the right capacity and skills to meet demand.

You will forecast workloads, plan schedules, monitor traffic in real time, and drive continuous improvement across forecasting methods and intraday operations. A proactive mindset and strong analytical skills are essential for success.

Qualifications

• Strong analytical, numerical and problem-solving skills.
• Ability to turn complex operational data into actionable recommendations.
• Excellent organisational skills with attention to deadlines.
• Comfortable managing priorities in a changing environment.
• Strong communication and stakeholder-management skills.
• Proactive mindset with interest in automation, AI and forecasting methods.
• Willingness to develop expertise across forecasting, planning and intraday traffic management.

Responsibilities

• Forecasting: Analyze historical data, workload trends and upcoming events to anticipate staffing and capacity needs.
• Planning: Translate forecasts into operational schedules, balancing activities, skills, training and workforce availability.
• Traffic Management: Monitor workload, staffing and service levels in real time, adjusting resources to meet changing operational needs.
• Convert workload forecasts, handling times and productivity assumptions into FTE and capacity requirements.
• Coordinate with operational team leaders, monitor performance and support data-driven decision-making.
• Analyse operational performance and contribute to continuous improvement and process optimisation.

Skills

Analytical

Numerical

Problem-solving

Stakeholder management

Automation interest

Job description

Are you ready to take your career to the next level?

Do you thrive in environments that challenge and inspire you?

Would you like to grow within a team that values both excellence and enjoyment at work?

Taleo Consulting is an international management consulting group with offices in France, Luxembourg, Belgium, The Netherlands, Switzerland, Spain, Singapore, Portugal, and Italy.

We’ve grown into a team of 450+ talented professionals across 10 offices worldwide, partnering with leading organizations in Financial, Life Sciences, Retail, and Energy - Sectors, to drive transformation and deliver lasting impact.

At Taleo, you’ll find more than just a job. You’ll join a community of ambitious consultants who share a passion for growth, innovation, and teamwork. Together, we create an environment where you can develop your skills, take on new challenges, and truly make a difference.

What Will You Do?

At Taleo Consulting, we believe that our growth starts with our people. When our consultants thrive, so do our clients. Motivated, curious, and passionate professionals make a real impact, not only on their own careers but also on the success of the organizations they support.

We’re looking for individuals who embody our values and help us foster strong, trust-based relationships with both our clients and our teams across the globe. Our success is built on the talent, collaboration, and commitment of our people and we’re now looking for a Workforce Management Specialist to join our journey.

You will help ensure that operational teams have the right capacity, skills and priorities at the right time, contributing to efficient operations and high-quality customer service.

Your responsibilities:

• Forecasting: Analyse historical data, workload trends and upcoming events to anticipate staffing and capacity needs.
• Planning: Translate forecasts into operational schedules, balancing activities, skills, training and workforce availability.
• Traffic Management: Monitor workload, staffing and service levels in real time, adjusting resources to meet changing operational needs.
• Convert workload forecasts, handling times and productivity assumptions into FTE and capacity requirements.
• Coordinate with operational team leaders, monitor performance and support data-driven decision-making.
• Analyse operational performance and contribute to continuous improvement and process optimisation.

Your profile

• Strong analytical, numerical and problem-solving skills.
• Ability to turn complex operational data into actionable recommendations.
• Excellent organisational skills, attention to detail and respect for deadlines.
• Comfortable managing priorities in a changing environment.
• Strong communication and stakeholder-management skills.
• A proactive mindset, with an interest in automation, AI and improved forecasting methods.
• Willingness to develop expertise across forecasting, planning and intraday traffic management.