WORKFORCE ANALYST INTERN - JANUARY 2027

Louis Vuitton; Brussel; In loco; EUR 6700 - 11.000; Tempo pieno

Descrizione del lavoro

Louis Vuitton Services Europe in Brussels seeks a Workforce Management Business Intern to support planning, reporting and KPI dashboards for the CSC across the EMEA region. You will help optimize front office coverage and drive performance with real-time and long-term action plans.

You will work with Excel, Power BI and PowerPoint, contribute to monthly planning, and assist in preparing business reports. Fluent English is required; other languages are a plus in our diverse, international

Competenze

• Bachelor's or master's internship agreement is required (Belgian CIP or internship agreement).
• Fluent in English; proficiency in other languages is a plus.
• Strong analytical skills with attention to detail.
• Advanced MS Excel and PowerPoint skills; Power BI experience is desirable.
• Excellent communication skills and ability to multitask.
• Capacity to take ownership and data-driven decision-making.
• Proactivity, creative problem-solving orientation, and teamwork.
• Previous experience with Workforce Management solutions is a plus.
• Ability to thrive in an international work environment.

Mansioni

• Assist in creating monthly Front Office planning to ensure optimal coverage for all markets.
• Support the development and maintenance of reports and dashboards to track KPIs.
• Assist in producing and presenting daily, weekly, and monthly business reports and summaries about WFM KPIs and SLAs.
• Assist in request management.

Conoscenze

English fluency

Analytical skills

Multitasking

Communication skills

Proactivity

Formazione

Bachelor's/Master's internship

Strumenti

MS Excel

PowerPoint

Power BI

Descrizione del lavoro

About The Job

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview

As Workforce Management Business Intern, you will be part of the Performance Team that is responsible for reporting, planning and traffic management of the CSC. The team ensures smooth running of front office operations for the EMEA zone to ensure the best client experience.

The Louis Vuitton Promise

"Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched!"

Purpose of the role

• Support the delivery of service levels and productivity targets for all skills, working on real time and long-term action plans
• Understand our business drivers and levers in order to improve our efficiency

Responsibilities

• Assist in creating monthly planning for Front Office teams to ensure optimal coverage for all markets, including daily reference task
• Support the development and maintenance of reports and dashboards to track key performance indicators (KPIs).
• Assist in producing and presenting daily, weekly, and monthly business reports and summaries about WFM KPIs and SLAs
• Assist in request management

Profile

Required skills

• Bachelor or master’s internship. Internship agreement from school required. The internship is only possible with the internship agreement or a Belgian CIP agreement.
• Fluent in English, proficiency in other languages is a plus
• Strong analytical skills with attention to detail
• Advanced MS Excel and Power Point skills & Power BI (PBI)
• Excellent communication skills and ability to multitask
• Capacity to take ownership and follow up on projects
• Proactivity, creative problem-solving orientation, and data-driven decision-making
• A highly motivated and inspirational team player
• Previous experience with Workforce Management solutions is a plus
• Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

Additional information

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.

Skills development opportunities

Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.

Reference LVM29665