Digital Client Advisor - English Speaker - September 2026

LVMH Group; Brussel Hoofdstad; Sur place; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Group pension and life insurance

Hybrid working: 2 days/week from home

Up to 15 days/year abroad

Meal vouchers €8 net/day

Fully covered SNCB train cost

Transportation reimbursement

Résumé du poste

Louis Vuitton Services Europe in Brussels is seeking a Client Advisor to deliver best-in-class client service by listening to each client’s needs, advising with utmost professionalism, and performing with attention to detail. The role includes meeting KPIs and commercial targets in a luxury retail environment.

Fluency in English is essential; additional languages (Finnish, Swedish, Danish) are a strong advantage.

Qualifications

• Excellent communication in English, both written and verbal.
• Strong sales and storytelling capabilities.
• Customer-first mindset with strong interpersonal skills.

Responsabilités

• Deliver inbound customer service via phone, email, and digital channels with a sales-driven approach.
• Advise and assist clients across markets with personalized recommendations.
• Build and maintain relationships by understanding preferences and proactively meeting needs.
• Take ownership of customer concerns and resolve issues while upholding high service standards.
• Ensure accurate information in the system and follow-up in relevant databases.

Connaissances

Excellent communication

Sales skills

Customer-first mindset

Team player

Detail-oriented

Multi-tasking

Punctuality

Shift flexibility

MS Office

CRM (Salesforce)

Outils

Microsoft Office

CRM software

Salesforce

Description du poste

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client’s specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets.

Job responsibilities

• Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients’ retention with a sales-driven mindset.
• Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
• Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
• Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.
• Responsible for ensuring accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.
• Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
• Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

Profile

• Excellent communication skills in English both verbal and writing (proficiency in additional languages such as Finish, Swedish, Danish is a strong advantage)
• Strong sales and storytelling skills
• Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients.
• A highly motivated, energetic, and inspirational team player
• Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
• Able to work on multiple tasks and deliver results to agreed schedules.
• Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency.
• Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different English-speaking markets.
• Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
• Background in luxury retail is a plus.
• A keen interest in luxury fashion and awareness of current trends is a plus.
• Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

Additional information

What we propose:

• Private health insurance covering hospitalisation and ambulatory care
• Group insurance including pension plan, life insurance and disability coverage
• Hybrid working: 2 days/week from home from the 4th month of seniority
• Working from abroad: up to 15 days/year from the 4th month of seniority
• 13th month payout option through Warrants
• Meal vouchers of €8 net per day worked, with minimum employee contribution
• Full coverage of SNCB train cost
• Transportation reimbursement for home-office commute

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.

Louis Vuitton Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.

Recruitment process

Upon submission of your application, qualified candidates start the recruitment process with a video interview on our iCIMS platform. If successful, you will have the opportunity to present to HR your background and aspirations. The final step will be meeting with our Team Managers who will delve deeper into your capabilities and potential contributions to our dynamic team.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.