Team Manager - Client Services

LVMH Group; Brussel Hoofdstad; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Group pension & life insurance

Hybrid work: 2 days from home

International travel up to 15 days/yr

Meal vouchers

SNCB train cost coverage

Transport reimbursement

Résumé du poste

Louis Vuitton Services Europe is seeking an inspiring Team Manager to support the CSC Manager and lead a team of Client Advisors across multiple channels. This role focuses on delivering extraordinary luxury service, coaching staff, and aligning operations with brand standards.

The ideal candidate will have strong leadership experience, fluency in English, and proficiency with MS Excel and PowerBI. Hybrid work and flexible scheduling are offered to enable peak performance.

Qualifications

• Experience leading client service teams, preferably in luxury or call center environments.
• Strong written and spoken English with additional languages a plus.
• Willingness to work shifts including weekends/public holidays and to travel if needed.

Responsabilités

• Lead and inspire a team of Client Advisors, upholding luxury service standards.
• Coach and develop team via personalized development plans and feedback.
• Analyze sales trends and client feedback to craft winning service strategies.
• Ensure high-quality client interactions across calls and digital channels.
• Strategically manage call flow and staffing during peak seasons.
• Oversee quality assessments across communication channels and refine interactions.
• Support CSC Manager in delivering key initiatives and talent development with HR.

Connaissances

Leadership experience

English language

Additional languages

Analytical skills

Communication skills

Shift flexibility

Outils

MS Excel

PowerBI

Description du poste

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

We are looking for an inspiring and enthusiastic Team Manager to support the CSC Manager in leading, developing, and coordinating a team of Client Advisors within our Client Service Center. As an engaged and visible leader, you will foster a positive, inclusive, and opportunity-driven environment where people feel supported, motivated, and empowered to perform at their best.

Job responsibilities

• Lead and inspire a talented team of Client Advisors, fostering a culture of sophistication and exceptional service.
• Coach and develop your team through personalized action and development plan and constructive feedback.
• Analyze sales trends and client feedback to develop innovative strategies that keep us at the forefront of luxury retail service.
• Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
• Strategically manage call flow operations while upholding a client-centric approach that exceeds service expectations.
• Managing traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
• Overseeing quality assessments across all communication channels to refine client interactions continuously.
• Directly support and drive key initiatives under the guidance of the CSC Manager.
• Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression

Profile

• Strong proficiency in English. Any additional language is a plus (German, Italian, Spanish, French...).
• Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
• Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.
• Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
• Strong analytical skills paired with excellent communication abilities across all levels of business.

Additional information

What we propose:

• Private health insurance covering hospitalisation and ambulatory care
• Group insurance including pension plan, life insurance and disability coverage
• Hybrid working: 2 days/week from home from the 4th month of seniority
• Working from abroad: up to 15 days/year from the 4th month of seniority
• 13th month payout option through Warrants
• Meal vouchers of €8 net per day worked, with minimum employee contribution
• Full coverage of SNCB train cost
• Transportation reimbursement for home-office commute

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.