UX Designer / Service Designer / Facilitator

HumanInTech; Brussel Hoofdstad; Hybrid; EUR 52,000 - 68,000; Full time

Job summary

HumanInTech is seeking a UX Designer to lead service design and co-creation efforts in Brussels. You will translate user flows and processes into practical concepts, drive architecture建设 and build blocks for a modular platform in a multi-entity setting.

The project involves facilitating sessions with diverse stakeholders, delivering outcome-driven design decisions, and shaping the programme roadmap with clear management and hosting cost definitions. Dutch language required for collaboration.

Qualifications

• 3 years of demonstrable experience as a UX designer.
• Experience creating designs with design tools (Adobe Creative Suite, Sketch, Invision or similar).
• 3 years of demonstrable experience facilitating co-creation and UX workshops with multidisciplinary teams.
• 1 year of demonstrable experience with UX assignments within the public sector or in an inter-governmental context.
• 3 years of demonstrable experience working within light decision-making and alignment frameworks, translating UX insights into supported design choices.
• Knowledge of responsive screen design.
• Dutch at European CEFR level C2.

Responsibilities

• Translate needs, user flows and processes into concepts, building blocks and improvement initiatives.
• Guide co-creation sessions with 15 entities and translate outcomes into tangible plans.
• Develop architecture, building blocks, project definitions and a sourcing/procurement plan.
• Contribute to the programme roadmap and help define committee mandates and knowledge-sharing forums.

Skills

UX design

Co-creation workshops

User journeys

Responsive design

Dutch C2

Education

Bachelor's degree

Tools

Adobe Creative Suite

Sketch

InVision

Job description

What you will do

You will be responsible for service design, stakeholder analysis, process modelling, workshop facilitation and use-case development. You will guide co-creation sessions with the involved entities and translate needs, user flows and processes into supported concepts, building blocks and improvement initiatives.

The programme you will join is building a modular and federative platform to support the permit and advisory chain. It builds on a trajectory of in-depth interviews, co-creation sessions, architecture explorations and budget analyses involving 15 entities from different policy domains. The goal is to make the permit chain more efficient, predictable and legally robust by shifting from remediation after the fact to guidance upfront. The platform consists of four major building-block clusters: a data-driven pre-process (project contour, rule check, triage, digital twin and preliminary consultation), AI support for advisors, a permit and advisory register, and a federative data node for structured data exchange.

Your assignment is to help translate the vision and concept into a realisable programme. This includes developing the architecture and building blocks, project definitions (with owner, management, hosting and running costs) and a sourcing and procurement plan, leading to a phased roadmap. You will also work on the composition and mandates of the programme steering group and develop agreements on consultation and knowledge-sharing forums.

What we are looking for

Must have:

• 3 years of demonstrable experience as a UX designer
• Demonstrable experience in creating designs with design tools (Adobe Creative Suite, Sketch, Invision or similar)
• 3 years of demonstrable experience facilitating co-creation and UX workshops with multidisciplinary teams (business, IT, stakeholders), focused on user needs, journeys and solutions
• 1 year of demonstrable experience with UX assignments within the public sector or in an inter-governmental context
• 3 years of demonstrable experience working within light decision-making and alignment frameworks, translating UX insights into supported design choices
• Demonstrable knowledge of and experience with responsive screen design
• Dutch at European CEFR level C2

Should have:

• Demonstrable experience implementing designs in HTML, CSS, JavaScript
• Demonstrable experience with content design: designing content-driven pages
• 3 years of demonstrable experience with UX or service design within programmes or transformation trajectories, where change among users and organisations is central
• 3 years of demonstrable experience dealing with complex interests and tensions, and supporting decision-making through (user) research
• 3 years of demonstrable experience in stakeholder management at different levels, including management, with a focus on bringing stakeholders along in UX insights and design decisions

The setting

This assignment is expected to run from early November 2026 to the end of January 2027, with approximately 360 hours in total at a 75% regime. The preferred start date is 9 November 2026.

You will work at least one day per week from the office in Brussels, with an additional day per week at a location of your choice (Bruges, Ghent, Antwerp, Leuven, Hasselt or Brussels). Remote work is possible for the remaining days.

You will work in Dutch.

You can join us for this assignment as a freelancer or as an employee of HumanInTech. Same role, same team. If you join as an employee, your employment continues beyond this assignment. When it ends, we’ll work together to find your next assignment.

Location: Brussels, hybrid

Work address: Belgium

Employer / contracting party: HumanInTech

Applications close (Brussels time): October 14, 2026 at 2:00 AM

Engagement: Freelance or employed by HumanInTech

Working hours: Full-time

Experience: 3-5 years or more

Education: Bachelor's or more

Published: October 2026