Unified ICT Service & Knowledge Management Lead

Pauwels Consulting; Brussel; Hybride; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Pauwels Consulting is seeking a Service Integration & Knowledge Management Coordinator to enhance ICT service delivery across a multi-vendor ecosystem. The role emphasizes monitoring performance data, optimizing business processes, and ensuring robust knowledge sharing.

You will work in Brussels in a hybrid setup, coordinating with multiple providers, managing stakeholders, and driving KPI-based reporting. A hands-on, proactive approach to knowledge maintenance is required.

Qualifications

• 3+ years of experience in general business operations within an ICT environment.
• 3+ years of experience in data analysis.
• 2+ years of experience with reporting and KPIs.
• Experience with BPM development and optimization.
• Proven track record in project management including planning, estimations, and cost coordination.
• Experience with incident analysis and SKMS (Service Knowledge Management System).
• Knowledge of BI or Datawarehouse environments.
• Provide a concrete case study of setting up end-to-end reporting in a multi-vendor environment.
• Fluent in Dutch at C2 level.

Responsabilités

• Coordinate and integrate ICT services delivered by multiple providers to ensure a unified user experience.
• Monitor and validate performance data from service suppliers to maintain structural service improvements.
• Develop and optimize business processes (BPM) to enhance organizational efficiency.
• Facilitate stakeholder management and oversee project management facets including planning, timing, and cost estimation.
• Establish end-to-end reporting frameworks and track KPIs to provide transparent data-driven insights.
• Maintain the Service Knowledge Management System (SKMS) to support continuous service improvement.

Connaissances

Business operations

Data analysis

Reporting & KPIs

BPM development

Project management

SKMS

BI / Data warehouse

Dutch (C2)

Description du poste

Pauwels Consulting is seeking a Service Integration & Knowledge Management Coordinator to enhance ICT service delivery across a multi-vendor ecosystem. The role emphasizes monitoring performance data, optimizing business processes, and ensuring robust knowledge sharing.

You will work in Brussels in a hybrid setup, coordinating with multiple providers, managing stakeholders, and driving KPI-based reporting. A hands-on, proactive approach to knowledge maintenance is required.