Transformation Process Analyst — BPMN & Automation

The RPO Company; Brussel Hoofdstad; On-site; EUR 45,000 - 65,000; Full time

Job summary

The RPO Company is seeking a Business Process Analyst for one of our partner's transformation program in the insurance sector, based in Belgium.

The role focuses on analysing and redesigning end-to-end processes, identifying improvements and automation opportunities, and translating business needs into measurable, sustainable solutions. You will document AS-IS and TO-BE models, support cross-functional initiatives and facilitate workshops.

Qualifications

• 3 to 5 years of experience in process analysis, process engineering, business analysis, continuous improvement or a related field.

Responsibilities

• Gather and clarify business needs, activities and requirements with relevant stakeholders.
• Analyse existing processes and identify inefficiencies, duplication, bottlenecks and control gaps.
• Design and document end-to-end processes, from current-state analysis to target-state definition.
• Create AS-IS and TO-BE process models using BPMN and appropriate modelling techniques.
• Ensure consistency of processes across teams, activities and stakeholders.
• Translate complex business activities and requirements into structured process flows.
• Identify opportunities to simplify, standardise and improve business processes.
• Assess opportunities for automation and process innovation.
• Develop practical proposals to improve efficiency, quality, speed and user experience.
• Support the implementation of redesigned processes and follow up on improvement actions.
• Define relevant indicators to assess process performance.
• Monitor metrics such as processing times, error rates, rework and STP.
• Identify the data required to measure process effectiveness and improvement.
• Use data analysis, dashboards and process mining to identify bottlenecks and improvement opportunities.
• Contribute to fact-based decision-making throughout transformation initiatives.
• Take ownership of a workstream within a broader transformation programme.
• Coordinate activities, actions, dependencies and follow-up with relevant stakeholders.
• Work closely with business, data, compliance and security teams.
• Facilitate workshops and discussions to clarify requirements, analyse issues and reach practical solutions.
• Contribute to risk assessments and process compliance activities.
• Ensure effective communication between business and transformation teams.
• Support project or PMO activities when required.

Skills

Process analysis

Process modelling

BPMN

Data analysis

Process improvement

Automation

Stakeholder management

Workshop facilitation

PMO coordination

Transformation

Tools

Process mining

BPMN tools

Job description

The RPO Company is seeking a Business Process Analyst for one of our partner's transformation program in the insurance sector, based in Belgium.

The role focuses on analysing and redesigning end-to-end processes, identifying improvements and automation opportunities, and translating business needs into measurable, sustainable solutions. You will document AS-IS and TO-BE models, support cross-functional initiatives and facilitate workshops.