Business Process Analyst

The RPO Company; Brussel Hoofdstad; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

The RPO Company is seeking a Business Process Analyst for one of our partner's transformation program in the insurance sector, based in Belgium.

The role focuses on analysing and redesigning end-to-end processes, identifying improvements and automation opportunities, and translating business needs into measurable, sustainable solutions. You will document AS-IS and TO-BE models, support cross-functional initiatives and facilitate workshops.

Formación

• 3 to 5 years of experience in process analysis, process engineering, business analysis, continuous improvement or a related field.

Responsabilidades

• Gather and clarify business needs, activities and requirements with relevant stakeholders.
• Analyse existing processes and identify inefficiencies, duplication, bottlenecks and control gaps.
• Design and document end-to-end processes, from current-state analysis to target-state definition.
• Create AS-IS and TO-BE process models using BPMN and appropriate modelling techniques.
• Ensure consistency of processes across teams, activities and stakeholders.
• Translate complex business activities and requirements into structured process flows.
• Identify opportunities to simplify, standardise and improve business processes.
• Assess opportunities for automation and process innovation.
• Develop practical proposals to improve efficiency, quality, speed and user experience.
• Support the implementation of redesigned processes and follow up on improvement actions.
• Define relevant indicators to assess process performance.
• Monitor metrics such as processing times, error rates, rework and STP.
• Identify the data required to measure process effectiveness and improvement.
• Use data analysis, dashboards and process mining to identify bottlenecks and improvement opportunities.
• Contribute to fact-based decision-making throughout transformation initiatives.
• Take ownership of a workstream within a broader transformation programme.
• Coordinate activities, actions, dependencies and follow-up with relevant stakeholders.
• Work closely with business, data, compliance and security teams.
• Facilitate workshops and discussions to clarify requirements, analyse issues and reach practical solutions.
• Contribute to risk assessments and process compliance activities.
• Ensure effective communication between business and transformation teams.
• Support project or PMO activities when required.

Conocimientos

Process analysis

Process modelling

BPMN

Data analysis

Process improvement

Automation

Stakeholder management

Workshop facilitation

PMO coordination

Transformation

Herramientas

Process mining

BPMN tools

Descripción del empleo

For one of our partners in the insurance sector, we are currently looking for a Business Process Analyst to join a transformation environment.

The role focuses on analysing and redesigning end-to-end business processes, identifying improvement and automation opportunities, and translating business needs into efficient, measurable and sustainable solutions. It combines process and business analysis, data-driven improvement and project coordination.

Your responsibilities

Process analysis & modelling

• Gather and clarify business needs, activities and requirements with relevant stakeholders.
• Analyse existing processes and identify inefficiencies, duplication, bottlenecks and control gaps.
• Design and document end-to-end processes, from current-state analysis to target-state definition.
• Create clear AS-IS and TO-BE process models using BPMN and appropriate process-modelling techniques.
• Ensure consistency of processes across teams, activities and stakeholders.
• Translate complex business activities and requirements into structured process flows.

Process improvement & automation

• Identify opportunities to simplify, standardise and improve business processes.
• Assess opportunities for automation and process innovation.
• Contribute to cross-functional process-improvement initiatives.
• Develop practical proposals to improve efficiency, quality, speed and user experience.
• Support the implementation of redesigned processes and follow up on improvement actions.

Data & performance

• Define relevant indicators to assess process performance.
• Monitor metrics such as processing times, error rates, rework and Straight-Through Processing (STP).
• Identify the data required to measure process effectiveness and improvement.
• Use data analysis, dashboards and, where relevant, process mining to identify bottlenecks and improvement opportunities.
• Contribute to fact-based decision‑making throughout transformation initiatives.

Transformation & coordination

• Take ownership of a workstream within a broader transformation programme.
• Coordinate activities, actions, dependencies and follow‑up with relevant stakeholders.
• Work closely with business, data, compliance and security teams.
• Facilitate workshops and discussions to clarify requirements, analyse issues and reach practical solutions.
• Contribute to risk assessments and process compliance activities.
• Ensure effective communication between business and transformation teams.
• Support project or PMO activities when required.

What we are looking for

• 3 to 5 years of experience in process analysis, process engineering, business analysis, continuous improvement or a related field.
• Experience in a complex organisation; exposure to a regulated environment is an asset.
• Strong practical knowledge of BPMN, process modelling and process mapping.
• Experience in process optimisation, continuous improvement and/or automation.
• Good understanding of process performance measurement and data analysis.
• Exposure to process mining is an advantage.
• Experience gathering requirements and working directly with business stakeholders.
• Ability to facilitate workshops and structure discussions around processes and requirements.
• Previous exposure to PMO, project management or transformation programmes is an advantage.
• Strong analytical, organisational and stakeholder‑management skills.
• Ability to turn complex business activities into clear, structured and actionable process models.
• Excellent command of French or Dutch, with a minimum B1 level in English.