Telephony Technical Lead - Systems Engineering (Employed or freelance)

EngiFlex; Brussel; Sur place; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Company car

Education budget

Résumé du poste

EngiFlex is seeking a Telephony System Engineer and Technical Lead to drive design and optimization of our telephony infrastructure. You will collaborate with infrastructure architects, system designers and security officers to define scalable, secure solutions and act as the technical reference for telephony initiatives.

In daily operations you will safeguard stability, assist with incident resolution and guide root-cause analysis.

Qualifications

• Experience in designing telephony infrastructure and solutions.
• Ability to lead technical initiatives and make key decisions.

Responsabilités

• Define and design telephony infrastructure with architects and engineers.
• Support evolution and modernization of telephony platform for scalability, resilience, and security.
• Serve as the technical reference point for telephony initiatives.
• Ensure day-to-day stability, performance and availability of telephony services.
• Assist incident resolution with root cause analysis guidance.
• Own problem management to prevent recurring incidents.
• Identify opportunities for continuous improvement in the telephony environment.

Connaissances

SIP

Networking

Software platforms

MBG

Outils

Telephony platforms

Description du poste

Tasks and responsibilities

As a Telephony System Engineer and Technical Lead, you contribute your expertise in telephony solutions such as SIP, networking, software platforms and MBG to both transformation projects and daily operations.

In a project context:

• Define and design telephony infrastructure solutions in close collaboration with infrastructure architects, system designers, system engineers and security officers.
• Support the evolution and modernization of the telephony platform, with a focus on scalability, resilience and security.
• Act as the technical reference point for telephony-related initiatives and key technical decisions.

In an operational context:

• Safeguard the day-to-day stability, performance and availability of telephony services.
• Assist system engineers during incident resolution by providing troubleshooting expertise and guiding root cause analysis.
• Take ownership of problem management to help prevent recurring incidents.
• Identify opportunities for continuous improvement and drive evolutions within the telephony environment.

You play an important role in keeping telephony services reliable while helping the environment evolve in line with future business and technology needs.

Environment

You will work within an IT infrastructure environment that supports both the evolution and the day-to-day management of infrastructure services. The role is situated in a specialized technical team focused on network, VPN and telephony, alongside other domain teams covering areas such as hypervisor, storage, backup, scheduling, SAP, database administration and cloud excellence. This environment contributes to infrastructure modernization, operational continuity, platform performance and the ongoing improvement of IT and OT systems.

Offer

You will be part of a growing Belgian SME where initiative and personal development are encouraged. We will provide you with an enjoyable work environment with fun colleagues. We will work out a career plan with you, with attention and a budget for extra education/certification. You can count on an attractive salary, supplemented with extra-legal benefits, including a company car. (Freelance is also possible)