Technical Service Specialist - Automotive Coatings

1492 ACS Belgium BV; Antwerpen; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

health insurance

paid time off

Job summary

Axalta is seeking a Technical Service Specialist - Automotive Coatings (m/f/d) to provide on-site technical expertise for Volvo Gent in Belgium. This role sits at the heart of a major automotive manufacturing environment, ensuring customer satisfaction and process excellence.

The successful candidate will support coating applications, run trials, analyze results, lead root-cause investigations, and collaborate with Marketing, Product Management and Sales to launch new products and technologies.

Qualifications

• Strong analytical and problem-solving abilities with a proactive approach.
• Excellent communication and interpersonal skills in a customer-facing environment.
• Very good command of English and able to communicate with global teams.

Responsibilities

• Provide on-site technical advice and support for Volvo Gent.
• Handle application-related inquiries about products, systems and processes.
• Plan, conduct, and document application trials at the customer site with results and recommendations.
• Independently investigate and resolve customer complaints.
• Perform root cause analyses and identify optimization opportunities.
• Support the launch of new products and technologies with cross-functional collaboration.
• Lead and contribute to customer-focused technical projects and continuous improvement initiatives.

Skills

Analytical skills

Communication skills

Interpersonal skills

English proficiency

IT skills

Problem solving

Proactive mindset

Education

Paint Technician qualification

Tools

Software tools

Job description

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernising infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Technical Service Specialist - Automotive Coatings (m/f/d) to provide on-site technical expertise and support for our key customer, Volvo in Gent (Belgium). This is an exciting opportunity to work at the heart of a major automotive manufacturing environment and play a critical role in ensuring customer satisfaction and process excellence.

Responsibilities

• Providing expert application-related advice and technical support on-site at Volvo Gent
• Processing and responding to application-related enquiries regarding products, systems, and processes
• Planning, conducting, and analyzing application trials at the customer's site, including documenting trial activities, results, and recommendations
• Independently managing, investigating, and resolving customer complaints
• Performing root cause analyses and identifying optimization opportunities based on practical experience and established product management guidelines
• Providing technical application support for the launch of new products, systems, and technologies in close collaboration with Marketing, Product Management, and Sales teams
• Leading and contributing to customer-focused technical projects and continuous improvement initiatives

Qualifications

• Completed vocational training as a Paint Laboratory Technician, Paint Technician, Master Painter, or equivalent technical qualification, combined with relevant professional experience
• Several years of experience working within customer manufacturing environments
• Strong knowledge of coating systems and painting processes within automotive plants or related supplier industries
• Solid product knowledge and technical expertise
• Strong analytical and problem-solving skills, combined with a proactive and solution-oriented mindset
• Excellent communication and interpersonal skills
• High level of commitment, flexibility, and customer focus
• Confident, professional, and engaging approach when interacting with customers
• Very good command of English
• Good IT skills and experience with application-related software and tools

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company: Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernising infrastructure around the world to enabling the next generation of electric and autonomous vehicles. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

We consider an individual's qualifications, skillset, and experience to determine final salary.

This role is eligible for benefits such as health insurance and paid time off.

• health insurance and paid time off

The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location.

This is an active opening for which we are recruiting to fill immediately.

Axalta is a global coatings company focused on providing customers with innovative, colorful and sustainable solutions. With more than 150 years of experience in the coatings industry, Axalta continues to find ways to serve more than 100,000 customers with the finest coatings, application systems and technology.