Technical Service Specialist - Automotive Coatings

Axalta; Antwerpen; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Axalta is seeking a Technical Service Specialist - Automotive Coatings to provide on-site expert support for Volvo Gent in Belgium. You will work closely with customer teams to optimize coating processes, respond to enquiry and support trials, ensuring high quality and process excellence at the customer site.

This role requires strong knowledge of automotive coatings, hands-on problem solving, and excellent communication in English.

Qualifications

• Completed vocational training in paints or equivalent with relevant experience.
• Experience in customer manufacturing environments.
• Strong knowledge of coating systems and painting processes in automotive plants.

Responsibilities

• Provide on-site technical support at Volvo Gent.
• Respond to product and process inquiries.
• Plan and analyze application trials and document results.
• Investigate and resolve customer complaints.
• Support launches of new products and technologies with cross-functional teams.
• Lead technical projects and continuous improvement initiatives.

Skills

Paint coating knowledge

Analytical problem solving

Customer communication

English proficiency

Technical support

Education

Vocational training in paints

Tools

Application software

Job description

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Technical Service Specialist - Automotive Coatings (m/f/d) to provide on-site technical expertise and support for our key customer, Volvo in Gent (Belgium).

This is an exciting opportunity to work at the heart of a major automotive manufacturing environment and play a critical role in ensuring customer satisfaction and process excellence.

Responsibilities

• Providing expert application-related advice and technical support on-site at Volvo Gent
• Processing and responding to application-related enquiries regarding products, systems, and processes
• Planning, conducting, and analyzing application trials at the customer’s site, including documenting trial activities, results, and recommendations
• Independently managing, investigating, and resolving customer complaints
• Performing root cause analyses and identifying optimization opportunities based on practical experience and established product management guidelines
• Providing technical application support for the launch of new products, systems, and technologies in close collaboration with Marketing, Product Management, and Sales teams
• Leading and contributing to customer-focused technical projects and continuous improvement initiatives

Qualifications

• Completed vocational training as a Paint Laboratory Technician, Paint Technician, Master Painter, or equivalent technical qualification, combined with relevant professional experience
• Several years of experience working within customer manufacturing environments
• Strong knowledge of coating systems and painting processes within automotive plants or related supplier industries
• Solid product knowledge and technical expertise
• Strong analytical and problem-solving skills, combined with a proactive and solution-oriented mindset
• Excellent communication and interpersonal skills
• High level of commitment, flexibility, and customer focus
• Confident, professional, and engaging approach when interacting with customers
• Very good command of English
• Good IT skills and experience with application-related software and tools

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This is an active opening for which we are recruiting to fill immediately.