Technical Knowledge Support - Brussels - ON SITE - EEAS

SEIDOR; Brussel; Sur place; EUR 38 000 - 60 000; Plein temps

Résumé du poste

SEIDOR in Brussels is seeking a Technical Knowledge Support to join the EEAS team onsite. You will train staff on information systems, develop training strategies, and create modules to support user adoption.

You will mentor users, contribute to Knowledge Base articles, support Knowledge Base repositories, and help design communication plans to build stakeholder engagement. The role requires strong IT skills and experience with wiki and collaboration tools.

Qualifications

• Ability to analyse, synthetize and present information
• Good verbal and writing communication skills
• General IT skills
• Knowledge on wiki, collaborative sites and social networks
• Experience in end-user assistance for utilisation of information systems

Responsabilités

• Prepare and give training courses on information systems to the EEAS staff or external stakeholders
• Develop training strategies aligned with the organisation and the project objectives
• Develop training modules and related training materials to effectively support the user adoption
• Ensuring mentoring and/or coaching and following up to users requests and feedback
• Support with the preparation and organisation of Knowledge Base Articles
• Supporting activities for the organisation and maintenance of Knowledge Base repositories
• Advising and designing communication strategies to gain support and interest
• Drafting presentations, texts, FAQs, news, intranet pages
• Providing support to other Information Management projects when required

Connaissances

Analytical thinking

Communication skills

End-user support

General IT skills

Knowledge management

Wiki tools

Outils

Confluence

Aurea Jive

OpenText

Jira/Atlassian

ServiceNow

Description du poste

About Seidor

At SEIDOR, we believe that to address the challenges of the digital world and the new hurdles that arise, we must have the best allies, market-leading technologies, and, above all, the best people.

#HumanizingTechnology

At SEIDOR, we believe that to address the challenges of the digital world and the new hurdles that arise, we must have the best allies, market-leading technologies, and, above all, the best people. To join our team and make a positive impact on the world through technology.

Will you join us in humanizing technology?

ARE YOU UP FOR THE CHALLENGE?

We currently support EEAS in and we want you to join our team, based in Brussels, as a Technical Knowledge Support to join our team for working with European Institutions based in Brussels in an ON SITE position.

WHAT WILL YOU DO IN YOUR DAY-TO-DAY?

• Prepare and give training courses on information systems to the EEAS staff or external stakeholders;
• Developing effective training strategies in line with the organisation and the project objectives;
• Developing training modules and related training materials to effectively support the user adoption;
• Ensuring mentoring and/or coaching and following up to users requests and feedback;
• Support with the preparation and organisation of Knowledge Base Articles;
• Supporting activities for the organisation and maintenance of Knowledge Base repositories;
• Advising and designing communication strategies to gain support and interest;
• Drafting presentations, texts, FAQs, news, intranet pages;
• Providing support to other Information Management projects when required.

Join our team and help us humanize the world through technology!

Requirements

Who we think you are:

Knowledge and competences

• Ability to analyse, synthetize and present information
• Good verbal and writing communication skills
• General IT skills
• Knowledge on wiki, collaborative sites and social networks
• Experience in end-user assistance for utilisation of information systems

Tools and Methodologies

• Microsoft Office (Work, Excel, PowerPoint)
• FS Pro (Information Mapping®)
• Information Mapping®
• e-Learning software

Collaborative Platform

• Confluence 6 and above
• Aurea Jive 9
• OpenText

Software development Lifecycle

• Atlassian tools
• ServiceNow

Methodology

• Project Management: PM² and PM² Agile
• Agile Software development: Kanban & Scrum