Brussels Technical Knowledge & Training Specialist

SEIDOR; Brussel; Sur place; EUR 38 000 - 60 000; Plein temps

Résumé du poste

SEIDOR in Brussels is seeking a Technical Knowledge Support to join the EEAS team onsite. You will train staff on information systems, develop training strategies, and create modules to support user adoption.

You will mentor users, contribute to Knowledge Base articles, support Knowledge Base repositories, and help design communication plans to build stakeholder engagement. The role requires strong IT skills and experience with wiki and collaboration tools.

Qualifications

• Ability to analyse, synthetize and present information
• Good verbal and writing communication skills
• General IT skills
• Knowledge on wiki, collaborative sites and social networks
• Experience in end-user assistance for utilisation of information systems

Responsabilités

• Prepare and give training courses on information systems to the EEAS staff or external stakeholders
• Develop training strategies aligned with the organisation and the project objectives
• Develop training modules and related training materials to effectively support the user adoption
• Ensuring mentoring and/or coaching and following up to users requests and feedback
• Support with the preparation and organisation of Knowledge Base Articles
• Supporting activities for the organisation and maintenance of Knowledge Base repositories
• Advising and designing communication strategies to gain support and interest
• Drafting presentations, texts, FAQs, news, intranet pages
• Providing support to other Information Management projects when required

Connaissances

Analytical thinking

Communication skills

End-user support

General IT skills

Knowledge management

Wiki tools

Outils

Confluence

Aurea Jive

OpenText

Jira/Atlassian

ServiceNow

Description du poste

SEIDOR in Brussels is seeking a Technical Knowledge Support to join the EEAS team onsite. You will train staff on information systems, develop training strategies, and create modules to support user adoption.

You will mentor users, contribute to Knowledge Base articles, support Knowledge Base repositories, and help design communication plans to build stakeholder engagement. The role requires strong IT skills and experience with wiki and collaboration tools.