Team Lead Retail Insurance

Axis Group; Brussel Hoofdstad; Sur place; EUR 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Group insurance

Meal vouchers

Company car or mobility allowance

12 days paid vacation (in addition to

Freelance option available

Résumé du poste

Axis Group in Belgium is seeking a Retail Insurance Team Lead to manage a team of about 13 supervisors, coaching and evaluating performance while ensuring clear communication. You will foster a stimulating, empowering environment and oversee priorities, deadlines, and resources to keep the team focused on delivering results.

The role emphasizes hands-on leadership, frequent team interaction, and collaboration with the life-insurance domain experts.

Qualifications

• Directly managing an operational team.
• Fundamentals of people management: coaching, feedback, motivation, performance evaluation.
• Adaptable to new environment and takes initiative.
• Hands-on with frequent interactions with the team.
• Active listening, empathy and assertiveness.
• Organized, systematic and thorough in monitoring activities.
• Prioritize practical and immediately applicable solutions.
• Knows when to draw on necessary expertise.
• Fluent in French (spoken and written).
• Dutch language knowledge is a plus.

Responsabilités

• Manage a team of about 13 supervisors on a daily basis.
• Plan and conduct one-on-one meetings and follow-ups.
• Define expectations, monitor goals, and provide constructive feedback.
• Support team members in daily work, development and challenges.
• Foster a clear, stimulating, empowering work environment and well-being.
• Oversee activities, priorities, deadlines, resources and obstacles.
• Facilitate team meetings and ensure smooth information flow.
• Encourage collaboration and sharing of best practices.
• Collaborate with life-insurance expertise on specific issues.
• Provide regular reports to Front Office manager on status and risks.

Connaissances

People management

Coaching

Performance evaluation

Feedback delivery

One-on-one meetings

Communication

Organizational skills

Initiative

Interpersonal skills

Empathy

French language

Dutch language

Description du poste

Join a dynamic team as a Retail Insurance Team Lead! You’ll be responsible for the day-to-day management of a team of 13 managers, fostering a stimulating and supportive work environment. You’ll use your management skills to coach, motivate, and evaluate your team’s performance, while ensuring smooth communication. With attractive terms, including a competitive salary and numerous benefits, this position offers a genuine opportunity for professional growth.

Responsibilities

• Manage a team of approximately 13 supervisors on a daily basis;
• Plan and conduct one-on-one meetings as well as regular follow-up sessions;
• Clearly define expectations, monitor set goals, and provide precise and constructive feedback;
• Support team members in their day-to-day work, personal development, and any challenges they may face;
• Foster a work environment that is clear, stimulating, empowering, and attentive to each individual’s well-being;
• Oversee the team’s activities, paying particular attention to priorities, workload, deadlines, available resources, and potential obstacles;
• Facilitate team meetings and ensure the smooth flow of information within the group;
• Encourage collaboration, mutual support, and the sharing of best practices among colleagues;
• Work closely with the dedicated team leader, particularly on issues requiring specific technical expertise in life insurance;
• Provide regular, well-organized reports to the Front Office manager regarding the team’s status, ongoing activities, and potential risks or arbitration needs.

Required qualifications

• Has solid experience in directly managing an operational team;
• Has a firm grasp of the fundamentals of people management: coaching, constructive feedback, motivation, performance evaluation, and handling individual situations;
• Is able to adapt quickly to a new environment and take initiative;
• Is hands‑on and enjoys frequent interactions with team members;
• Combines active listening, empathy, and assertiveness;
• Demonstrates organization, a systematic approach, and thoroughness in monitoring their activities;
• Prioritizes practical and immediately applicable solutions;
• Is comfortable working closely with others and knows how to draw on the appropriate expertise when necessary;
• Is fluent in French, both spoken and written;
• Has experience in the insurance or financial services sector or in an operational setting, which is an asset;
• Has knowledge of the life insurance field, although this is not a requirement;
• Also has a good understanding of Dutch, which is a significant plus.

Benefits & Contract

As a consultant, we offer you a permanent contract with the following benefits:

• Attractive gross salary;
• Flat‑rate expense allowance;
• Meal vouchers;
• Health insurance and group insurance;
• A company car or a mobility allowance after one year of employment;
• 12 days of paid vacation in addition to the 20 days required by law;
• This position is also available on a freelance basis.