Team Lead Professional Services

Qargo TMS; Gent; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary & benefits

Ownership & impact

Build and shape a new team

Flexible hours

Hybrid working options

International team

Job summary

Qargo TMS in Ghent seeks a Team Lead Professional Services to build and lead a new team within the Professional Services organisation, guiding Business Analysts and Integration Delivery Managers to deliver successful customer implementations.

This role blends leadership with hands-on delivery, driving planning, prioritisation and visibility while supporting the team on functional and technical questions, and aligning with engineering across markets.

Qualifications

• Proven experience in people management.
• Strong organisational, time management and self-leadership skills.
• Experience in a customer-facing, consulting or software implementation environment.
• Technical affinity with APIs, system integrations and data flows.
• Excellent communication, able to engage with technical and non-technical stakeholders.
• Experience coordinating a distributed international team across time zones.
• Thrives in a fast-paced scale-up with building structure as you go.
• Fluent in English.

Responsibilities

• Build, lead and grow a Professional Services team across markets.
• Own planning, prioritisation and coordination of the team's work.
• Create visibility on project status, team capacity and progress.
• Coach and develop team members to take on ownership.
• Put processes and structure in place to support scaling.
• Support team on functional and technical questions without day-to-day execution.
• Coordinate with engineering to identify building blocks for efficiency.
• Coordinate across locations and time zones as teams expand.

Skills

People management

Organisational skills

Customer-facing / consulting

Technical affinity

Communication skills

Distributed international team

Fast-paced scale-up

Fluent in English

Job description

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London, Ghent (Belgium) and Chicago, rapidly expanding across Europe and the US. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Team Lead Professional Services to join our team in Ghent, with the possibility of occasional travel to the US.

If you’re looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you!

About the Role

As Team Lead Professional Services, you’ll build and lead a new team within our Professional Services organisation. You’ll manage a team of Business Analysts and Integration Delivery Managers, giving them the structure, direction and support they need to deliver great implementations for our customers.

This is as much about people and organisation as it is about delivery: you’ll bring planning, prioritisation and visibility to a fast-growing, distributed team, while staying close enough to the work to support your team on functional and technical questions.

Key Responsibilities

• Build, lead and grow a Professional Services team covering Qargo’s markets, made up of Business Analysts and Integration Delivery Managers.
• Own the planning, prioritisation and coordination of your team’s work, keeping workload balanced and deadlines on track.
• Create visibility on project status, team capacity and progress, both within your team and for stakeholders across the organisation.
• Coach and develop your team members, helping them grow in their roles and take on more ownership over time.
• Put the right processes and structure in place to support a team that is scaling quickly and operating across multiple markets.
• Support your team on functional and technical questions (e.g. APIs, system integrations, data flows), without getting pulled into day-to-day execution yourself.
• Align with engineering teams to identify and raise specific building blocks in the framework that could increase the efficiency and coverage of what the professional services team could tackle
• Coordinate across locations and time zones (where relevant), as teams may over time become hybrid, spanning multiple locations such as Europe and the US.

Skills & Experience

• Proven experience in people management, ideally having led or coached a team before.
• Strong organisational skills, self-leadership and time management; you’re structured and disciplined by nature.
• Experience in a customer-facing, consulting or software implementation environment, ideally within a SaaS or tech scale-up.
• Technical affinity: comfortable with concepts like APIs, system integrations and data flows, without needing to code yourself.
• Excellent communication skills, able to engage confidently with both technical and non-technical stakeholders and create visibility across the organisation.
• Comfortable managing and coordinating a distributed, international team across time zones.
• You thrive in a fast-paced scale-up environment where structure needs to be built as you go.
• Fluent in English.

What We Offer

• A competitive salary package with great benefits
• A role with real ownership, responsibility and direct impact on Qargo’s international growth
• The opportunity to build and shape a new team from the ground up
• Flexible hours and hybrid working options
• A collaborative, international, and mission-driven team