Team Lead, Administrative Services & Process Improvement

Smals; Brussel Hoofdstad; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Smals in Belgium is seeking a experienced team leader to manage a team handling social security applications, ensuring efficient operations and professional growth. You will collaborate with IT teams to enhance processes and deliver reliable IT solutions.

The role emphasizes people development, rigorous follow-up of requests, and KPI tracking, with a focus on testing and production environments. Strong communication and organizational skills are essential.

Qualifications

• Experience leading a team in a complex administrative environment.
• Master's degree or equivalent is required.
• Strong communication and people leadership abilities.

Responsabilités

• Lead and support a team of eight in their professional growth.
• Ensure rigorous follow-up of requests and incidents with IT teams.
• Contribute to projects, focusing on testing and production.
• Identify and implement process improvements.
• Establish and monitor relevant KPIs.
• Maintain clear and up-to-date documentation.

Connaissances

Person-oriented

Organizational skills

Analytical thinking

Clear communication

Formation

Master's degree or equivalent

Description du poste

Smals in Belgium is seeking a experienced team leader to manage a team handling social security applications, ensuring efficient operations and professional growth. You will collaborate with IT teams to enhance processes and deliver reliable IT solutions.

The role emphasizes people development, rigorous follow-up of requests, and KPI tracking, with a focus on testing and production environments. Strong communication and organizational skills are essential.