Svc Admin, Sr

Bio-Rad Laboratories, Inc; Lokeren; Hybride; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco vouchers

Group insurance

Hospitalisation insurance

6 extra days of holidays

Homework 2 days a week

Résumé du poste

Bio-Rad Laboratories NV seeks a Service Administrator to join the Belgium-based Service Department. You will liaise with Customers, Field Service Engineers, Sales and Customer Technical Support to manage daily administration and ensure the quality performance of Bio-Rad equipment.

You will update records in ServiceMax and ERP, plan installations, maintain service contract renewals, and oversee billing, quotations, and reporting. This hybrid role offers 3 days in the office and 2 days from home.

Qualifications

• Strong, demonstrable administration experience.
• At least 3 years’ experience in a busy customer facing environment.
• Good IT and MS Office skills.
• Fluent in English and Dutch both verbal and written, good level of French.
• Ability to adapt and work as part of a team or independently.

Responsabilités

• You will update records and ensure data quality in ServiceMax and ERP.
• Plan installations for customers with sales & customer technical support and plan preventative maintenance.
• Maintain records, renewal notices and all service mailings for service contract renewal.
• Keep, maintain, and implement process controls for management of service contracts, service billing, quotations, and reporting.

Connaissances

Administration experience

Customer facing experience

MS Office skills

Teamwork

Independent working

Adaptability

Outils

SAP

ServiceMax

Description du poste

As a Service Administrator, you’ll be an integral part of the Service Department. Serving as liaison with Customers, Field Service Engineers, Sales and Customer Technical Support you will manage all daily administration tasks for the Service Department and ensuringthe quality performance of our equipment for the people who rely on it.

How You’ll Make an Impact:

• You will updates records and ensures the quality of data in ServiceMax and ERP.
• Planning installations for customers with sales & customer technical support and planning preventative maintenance.
• Maintain records, renewal notices and all service mailings in line with business requirements for service contract renewal.
• Keep, maintain, and implement process controls for the management of service contracts, service billing, quotations, and reporting.

What You Bring:

• Strong, demonstrable administration experience.
• At least 3 years’ experience in a busy customer facing environment.
• Good IT and MS Office skills.
• Fluent in English and Dutch both verbal and written, good level of French.
• Ability to adapt and work as part of a team or independently.

Preferred Skills to Support Your Success:

Working knowledge of SAP and ServiceMax

Location:

Belgium - hybrid working model - 3 days per week in our office, 2 days working from home.

Total Rewards Package:

At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits

We offer meal and eco vouchers, group insurance and hospitalisation insurance for you and your family together with 6 extra days of holidays for a 39h workweek, homework is possible for 2 days a week.

Who We Are:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement:

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation:

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes

Legal Entity: (BEL_2007)Bio-Rad Laboratories NV