Inside Sales Representative

Bio-Rad Laboratories; Lokeren; Hybrid; EUR 40,000 - 52,000; Full time

Benefits offered by this job

6 extra-legal holidays

Hospitalization insurance

Group insurance

Meal vouchers

Eco vouchers

Annual bonus

Hybrid working model (3 days on site 2

home office)

Job summary

Bio-Rad Laboratories in Belgium seeks an Inside Sales Support Specialist to back our Belgian sales organization. You will handle commercial, administrative, and operational support to ensure a seamless customer journey from inquiry to post-sale coordination.

You'll work closely with account managers, inside sales teams, and cross-functional partners to maintain accurate records, prepare high-quality sales documentation, and ensure timely follow-up on requests across Belgium in a multilingual

Qualifications

• Bachelor’s degree in Business Administration, Sales, Marketing, Life Sciences, Healthcare, or related field.
• Minimum of 2 years in sales support, customer service, or related role.
• Experience in life sciences, diagnostics, healthcare, or B2B sales support preferred.
• Fluency in Dutch and French; good English for internal communication.
• Strong organizational and multitasking skills.

Responsibilities

• Prepare, review, and follow up on quotations, proposals, and pricing documentation.
• Maintain accurate CRM records in SFDC and order management systems.
• Respond to customer and internal inquiries regarding products and orders.
• Coordinate with cross-functional teams to ensure order accuracy and delivery follow-up.
• Support sales campaigns, lead follow-up, and contract renewals.
• Prepare sales reports, dashboards, and business summaries.
• Assist with administration of customer agreements and tender documentation.
• Identify process gaps and promote standard tools and compliant practices.
• Build relationships with stakeholders across Belgium and Benelux.

Skills

Customer service

Sales support

Organization

Communication

Multilingual

CRM (Salesforce)

Excel

Attention to detail

Education

Bachelor's degree in Business Administration

Tools

Salesforce (SFDC)

ERP/Order management

MS Office

Job description

We are looking for an Inside Sales Support Specialist to support our Belgian sales organization.

In this role, you will provide commercial, administrative, and operational support to ensure a seamless customer journey—from inquiry and quotation through order follow-up and post-sale coordination. You will work closely with account managers, inside sales teams, sales leadership, and cross-functional partners to maintain accurate customer and opportunity information, prepare high-quality sales documentation, and ensure timely follow-up on customer and internal requests across Belgium.

This is an excellent opportunity for someone who enjoys working in a dynamic, multilingual environment and wants to play a key role in supporting sales success and delivering an outstanding customer experience.

Please note that for this position we require fluent Dutch, French and English language knowledge.

How You’ll Make an Impact

• Prepare, review, and follow up on quotations, proposals, pricing documentation, customer requests, sales agreements, and internal approval workflows in line with company policies and customer expectations.
• Maintain accurate customer, contact, account, opportunity, contract, quotation, and activity records in CRM, Salesforce (SFDC), and order management systems to support forecasting, pipeline visibility, reporting, and follow-up activities.
• Respond to customer and internal inquiries regarding products, product availability, quotation status, order progress, account information, e-commerce adoption, sales processes, and supporting documentation.
• Coordinate with Customer Service, Order Management, Supply Chain, Finance, Marketing, Service, Field Application Specialists, Technical Support, and Sales teams to ensure order accuracy, timely delivery follow-up, effective customer communication, and resolution of sales-related issues.
• Support sales campaigns, lead follow-up activities, customer segmentation initiatives, targeted outreach programs, e-commerce adoption efforts, contract renewals, and marketing campaigns across Belgium’s regions and language communities.
• Prepare sales reports, dashboards, quotation trackers, action logs, campaign follow-up files, and business summaries to support sales reviews, territory management, forecasting activities, and business planning.
• Assist with the administration of customer agreements, standing orders, instrument and reagent offers, public and private tender documentation, pricing files, contract renewals, and customer-specific commercial arrangements.
• Contribute to continuous improvement initiatives by identifying process gaps, sharing customer and sales feedback, supporting the adoption of standard tools and processes, and promoting a customer-focused, quality-driven, and compliant way of working.
• Build strong relationships with internal and external stakeholders while supporting customers across academic and clinical laboratories, hospitals, universities, research institutes, industrial laboratories, distributors, procurement contacts, and public sector organizations.

What You’ll Bring

• Bachelor’s degree in Business Administration, Sales, Marketing, Life Sciences, Healthcare, or a related field, or equivalent professional experience.
• Minimum of 2 years of experience in sales support, customer service, commercial administration, inside sales, order management, tender support, or a similar customer-facing support role.
• Experience within life sciences, diagnostics, healthcare, laboratory products, academic research, clinical laboratories, industrial laboratories, public procurement, or B2B sales support is highly preferred.
• Strong organizational and multitasking skills, with the ability to manage competing priorities, deadlines, customer needs, and stakeholder requests.
• Excellent written and verbal communication skills with a professional, customer-oriented approach.
• Fluency in Dutch and French is required.
• Good working knowledge of English for internal communication and documentation.
• Understanding of Belgian sales administration, quotation preparation, order follow-up, CRM best practices, customer support processes, and public and private tender support.
• Ability to collaborate effectively within a cross-functional Belgian and Benelux environment and develop trusted relationships with Sales, Customer Service, Marketing, Finance, Supply Chain, Service, Technical Support, Tender Teams, and Management.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Experience working with Salesforce (SFDC), CRM systems, ERP/order management systems, reporting tools, collaboration platforms, and e-commerce tools is preferred.
• Comfortable working in a multilingual business environment with high attention to detail.
• Strong commitment to accuracy, timely follow-up, compliance, and customer satisfaction.
• Ability to adapt to changing priorities and thrive in a collaborative, fast-paced environment.

Who We Are:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits:

• 6 extra-legal holidays
• Hospitalization insurance
• Group insurance
• Meal vouchers
• Eco vouchers
• Annual bonus
• Hybrid working model (3 days on site and 2 home office)

Legal Entity: (BEL_2007)Bio-Rad Laboratories NV