Strategic Workforce Optimization Analyst

Worldwide Flight Services (WFS); Machelen; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Worldwide Flight Services (WFS) Belgium is seeking a Business Analyst for Workforce Optimization to turn flight schedules and workload data into reliable staffing plans.

You will build dashboards with Power BI, perform capacity modelling across BRU and LGG, and provide data-driven insights to leadership while ensuring compliance with Belgian labour rules and internal policies.

Strong Excel and SQL skills, plus experience with OWS/EasySecure and SAP SuccessFactors, are highly valued.

Qualifications

• Strong analytical and quantitative problem-solving skills.
• Advanced Excel (Power Query, macros/VBA), Power BI and reporting experience.
• Experience in workforce planning, capacity modelling, operations research or logistics.
• Solid financial understanding (labour-cost drivers, budgeting, benefit quantification).
• Strong communication skills, able to work with both operational teams and management.
• Understanding of Belgian labour rules, CAOs and scheduling principles is a strong advantage.
• Experience with workforce-management or T&A systems (OWS, EasySecure, SAP SuccessFactors).
• Fluent professional English; Dutch and/or French strongly preferred.
• Bachelor/Master in analytics, engineering, operations or equivalent experience; approx. 3–5 years relevant experience.

Responsabilités

• Workload Profiles maintain and improve, translating flight schedules, volumes and SLAs into staffing needs.
• Capacity Planning across long-, medium- and short-term horizons, including heads/FTE modelling, seasonality, leave, training and recruitment scenarios.
• Build dashboards and recurring KPI reporting on productivity, overtime, absence, roster efficiency and plan‑vs‑actual.
• Develop business cases and scenario analyses with quantified operational and financial impacts.
• Strengthen planning compliance with Belgian labour rules, CAOs, rest requirements and internal policies.
• Improve workforce‑data quality across OWS, EasySecure, SAP SuccessFactors, Power BI and related systems.
• Lead structured continuous‑improvement analyses using Lean Six Sigma methods.
• Support planners and operational teams by embedding analytical insights into roster construction and execution.
• Measure and improve forecast accuracy through systematic forecast‑vs‑actual reviews.
• Provide cost‑to‑serve insights for customer, SLA and contractual assessments.
• Identify automation opportunities using Power Platform and responsible AI‑assisted analysis.

Connaissances

Analytical skills

Advanced Excel

Power BI

Power Query

Macros/VBA

Strong communication

Belgian labour rules knowledge

OWS/SAP SuccessFactors

Formation

Bachelor/Master in analytics or engineering

Outils

OWS

EasySecure

SAP SuccessFactors

Power Platform

Description du poste

Worldwide Flight Services (WFS) Belgium is seeking a Business Analyst for Workforce Optimization to turn flight schedules and workload data into reliable staffing plans.

You will build dashboards with Power BI, perform capacity modelling across BRU and LGG, and provide data-driven insights to leadership while ensuring compliance with Belgian labour rules and internal policies.

Strong Excel and SQL skills, plus experience with OWS/EasySecure and SAP SuccessFactors, are highly valued.