Customer Success Manager

introw.io; Gent; Hybride; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

MacBook Air

Phone plan

Healthcare benefits

Meal vouchers

Introw merchandise

Team events

Résumé du poste

Introw is a Belgium-based B2B SaaS platform seeking a Customer Success Manager to guide customers from onboarding to renewal and expansion. You will own relationships with SMEs and enterprise clients, drive adoption, monitor health metrics, and champion customer value across the organization.

Join a fast-growing team and help turn partnerships into measurable ROI with a proactive, data-driven approach. Hybrid work in Gent, Belgium offered.

Qualifications

• Minimum 2 years of SaaS CSM experience, with SMEs and enterprise clients.
• Passion for sales and technology; entrepreneurial mindset.

Responsabilités

• Lead onboarding from kickoff to go-live and set a solid foundation for success.
• Proactively manage a portfolio to drive retention, satisfaction, and measurable outcomes.
• Build trusted relationships with key stakeholders and advocate for customer needs.
• Collaborate with Product, Sales, and Operations to align on goals and deliver a seamless experience.
• Monitor account health, usage and metrics to anticipate risks and identify growth opportunities.
• Own renewal discussions and drive value realization and ROI.

Connaissances

SaaS CSM

Sales mindset

Customer relationships

Stakeholder mgmt

Outils

HubSpot

Salesforce

Description du poste

Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?

A problem-solver who ensures every customer gets maximum value from their investment?

If so, we’re looking for you to join our team as a Customer Success Manager - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.

About Introw

Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.

In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth.

As we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team.

Tasks

• Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.
• Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
• Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
• Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
• Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
• Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
• Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
• Develop and execute strategic account plans to maximize adoption, retention, and expansion.
• Share customer insights and feedback to influence product improvements and optimize the customer journey.
• Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.

Requirements

• You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
• You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
• SaaS CSM Experience: You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.
• Bonus: Bonus points if you have experience working with HubSpot or Salesforce.

Benefits

On top of a competitive salary, we offer the following benefits:

• Macbook Air and iPhone
• Fully paid phone subscription
• Healthcare benefits plan
• Meal vouchers
• Awesome Introw merchandise
• Team drinks and events

Ready to turn great relationships into long-term growth? Let’s talk!