Strategic SaaS CSM - Onboarding & Growth

Introw, Inc.; Oost-Vlaanderen; Sur place; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Macbook Air and iPhone

Fully paid phone subscription

Healthcare benefits plan

Awesome Introw merchandise

Team drinks and events

Résumé du poste

Introw, Inc. is seeking a Customer Success Manager to guide customers through their journey, maximize adoption, and champion success across the organization. You will manage onboarding, renewals, and expansion opportunities while collaborating with Product, Sales and Ops to ensure value realization.

The role emphasizes building strong relationships with stakeholders, driving measurable outcomes, and advocating for customer needs in a fast-growing SaaS environment.

Qualifications

• Minimum of two years of SaaS CSM experience.
• Experience with SMEs and enterprise clients preferred.
• Bonus points if HubSpot or Salesforce experience.

Responsabilités

• Lead customer onboarding from kickoff to go-live and set up a strong foundation for success.
• Proactively manage a portfolio to drive retention, satisfaction, and measurable outcomes.
• Build trusted relationships with key stakeholders and advocate for customer needs.
• Collaborate with Product, Sales, and Operations to align goals and deliver a seamless experience.
• Monitor health, usage and metrics to anticipate risks and growth opportunities.
• Own renewal discussions and pricing conversations focused on value realization and ROI.

Connaissances

SaaS CSM Experience

Entrepreneurial Spirit

Sales Passion

Outils

HubSpot

Salesforce

Description du poste

Introw, Inc. is seeking a Customer Success Manager to guide customers through their journey, maximize adoption, and champion success across the organization. You will manage onboarding, renewals, and expansion opportunities while collaborating with Product, Sales and Ops to ensure value realization.

The role emphasizes building strong relationships with stakeholders, driving measurable outcomes, and advocating for customer needs in a fast-growing SaaS environment.