Strategic Hospitality SaaS Account Manager

Lightspeed Commerce; Belgique; On-site; EUR 90,000 - 110,000; Full time

Benefits offered by this job

Company car & fuel card

Internet Allowance

Equity scheme

Wellbeing credit €400/year

Mental health support

Job summary

Lightspeed Commerce is seeking a French-speaking Strategic Account Manager to develop, engage, and support our largest hospitality customers in the Benelux region over the long term.

You will act as the primary contact for top hospitality customers, driving growth, product adoption, and stakeholder management within your portfolio. Leverage data and SaaS expertise to create value at the enterprise level and ensure strong, lasting partnerships.

Qualifications

• 3–5+ years in Account Management or Strategic Customer Success in B2B SaaS, enterprise fokus
• Strong understanding of SaaS metrics (NRR, adoption, renewals) and portfolio management
• Proven ownership mindset with hands-on, data-driven approach
• Experience engaging with C-level, operations, and technical teams
• Fluency in French and English; Dutch a plus

Responsibilities

• Act as main contact for largest hospitality customers
• Develop and execute strategic account plans to drive growth and retention
• Increase product usage and improve Net Revenue Retention (NRR)
• Lead quarterly business reviews and success plans
• Analyze usage data, milestones, and health scores to mitigate risks
• Build trusted relationships with senior stakeholders across the portfolio
• Collaborate with Product, CS, Implementation and Support teams to ensure excellent customer experience
• Gather customer feedback and communicate product gaps to teams

Skills

Strategic account management

SaaS metrics (NRR)

Relationship management

C-level stakeholder engagement

Data-driven

Job description

Lightspeed Commerce is seeking a French-speaking Strategic Account Manager to develop, engage, and support our largest hospitality customers in the Benelux region over the long term.

You will act as the primary contact for top hospitality customers, driving growth, product adoption, and stakeholder management within your portfolio. Leverage data and SaaS expertise to create value at the enterprise level and ensure strong, lasting partnerships.